YouWatch needthis video to providefind proofout ofhow to add a property to your relationshipbusiness rates valuation account.

How to theclaim your property (suchfor asbusiness arates

You copycan ofalso read the guidance on this page.

How to add your property

1. Sign in to your business rates valuation account.
2. Select the ‘Add a property’ link in the ‘Your properties’ section on the dashboard.
3. Search for your property by postcode or utilitystreet bill)and town. You can also use advanced search methods such as someaddress, local council and special category code.
4. Select ‘Add property ’. This takes you to the ‘Add a property to your account’ page.
5. Select ‘Start now’.
6. Answer the questions about your connection to the property.
7. Select the type of evidence you have.
8. Upload your evidence in a Word file, Excel sheet, PDF or image format.
9. Continue to the valuationreview informationpage, istick confidentialthe declaration and mustselect only‘Confirm beand availablesend’ to thosesubmit thatyour request.

We ask for evidence to make sure you have the right to see it.and amend a property’s details. Supporting evidence can include:

Business

• business rates bills

Working with agents

Your localagents authorityshould usuallynot sendadd businessyour ratesproperties billsto oncetheir avaluation year,accounts. althoughAfter theyyou mayappoint sendan updatedagent, billsassign ifthe theyrelevant haveproperties to recalculatethem through your business rates (forvaluation example,account. ifThey will not be able to see your rateableproperties valueif changes). Asyou welldo asnot provingcomplete this step.

After you have submitted your connectionevidence

We will review your evidence. We may contact you if we need more information. It can take up to 15 working days for your property,request ratesto billsbe includeapproved importantafter informationyou suchsubmit asall your property’sevidence. addressOnce andapproved, billingyour authorityproperty reference.is added to your account. You can then:

If

• view youthe dodetails notthe haveValuation aOffice businessAgency rates(VOA) bill

IfWe youmay dorefuse notyour payrequest businessto ratesadd for a property (forto example,your account if youwe owncannot determine your relationship to the property.

Requesting changes to your property butdetails

To tell the VOA that your rateable value or property details need changing, you must submit a tenantcheck payscase.

If your propertyproperty’s willvaluation is not available online

You can only submit a check case against an available valuation. The valuation details for some properties may not be addedavailable online.  In this case, sign in to your accountbusiness rates valuation account, select the property and you’llstart your detailed valuation request using the dedicated button.

You should receive the valuation within 20 working days after submitting your request.

If you need to make an urgent change to your details

If an external problem in your local area affects your property’s rateable value, it is known as a Material Change of Circumstances (MCC). If the problem is temporary, you must submit a check case while it is ongoing. If you need to submit a check case urgently for this reason, email ccaservice@voa.gov.uk and ask for your request to be ableprioritised if you’re still waiting:

• for your property claim to be approved
• to receive a copy of your detailed valuation and check form

Use the details.subject line ‘Urgent: external Material Change of Circumstances’. Include the property address and your submission ID or reference number in the email.

If your valuationproperty is not availableon onlinethe business rates list

DetailsIf foryour someproperty propertiesis are not yeton availablethe online.business Yourates list, you can request valuationto detailsadd forit theseby propertiesemailing tondrinbox@voa.gov.uk.

The VOA will review your request and determine if your property should be senton the business rates list. If your request is approved, we will add it to you.the list. You shouldcan receivethen add the valuationproperty withinto 20your workingaccount days.and manage your valuation. If your request is denied, we will give you the reason and how you can challenge this decision if you wish to do so.

Extra support

The VOA can give you extra support if you have a health condition or personal circumstance that makes using our online service difficult.