Liquefied petroleum gas (LPG) market orders and calculator

These remedies resulted from the Competition Commission’s (CC) domestic bulk liquefied petroleum gas (LPG) market investigation.

The orders were made under the market investigations provisions of the Enterprise Act 2002.

They require that:

• exclusivity periods are limited to 2 years
• the period of notice to end supply agreements must not exceed 42 days
• suppliers must provide a telephone point where customers can be quoted prices
• suppliers must annually provide the CMA with customer switching data
• the whole tank transfer process must, subject to exceptions, be at no cost to customers

The Domestic Bulk LPG Market Order additionally requires that a tank transfer mechanism is set up with a pricing formula (see tank transfer calculator) and time limits. Existing suppliers are required to complete the sale of their tanks to new suppliers, and must take no more than 42 days.

The domestic bulk LPG tank transfer price calculator helps suppliers to reach quick agreements on the price of an LPG tank which is the subject of transfer from the incumbent to the incoming supplier. The calculator is amended annually by the Competition and Markets Authority (CMA).

Submitting your LPG statistics

You can use our 2 separate online forms to submit information.

What you will need

To complete these forms, you need to know about: 

• new and switching customers 

• how long it takes customers to switch 

You may be asked to provide more information depending on your circumstances.

How to submit

You must complete this form in one go. You cannot save the form as you go.  

When you fill out the form, you will be able to check your answers before you submit them.

When to submit

You must submit this form by the first working day of July.

This form is for data from 1 June 2024 to 31 May 2025.

Submit your LPG statistics (individual tanks)

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Submit your LPG statistics (metered estates)

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