Guidance

Get help with animal and plant health

Find contact forms, telephone numbers and email addresses for the Animal and Plant Health Agency (APHA).

From:
Animal and Plant Health Agency
Published
4 May 2022
Last updated
14 April 2026 — See all updates

Applies to England, Scotland and Wales

Report a notifiable disease 

You can report a notifiable disease 24 hours a day, 7 days a week. 

England 

Telephone: 03000 200 301 

Wales 

Telephone: 03003 038 268 

Scotland 

Telephone: 03000 600 704 

Report a welfare concern about a farm animal 

England 

For urgent concerns about the welfare of a farm animal, telephone: 03000 200 301 

If it’s not urgent,  report a farm animal welfare concern using the online form. 

Wales 

For urgent concerns, telephone: 03003 038 268 

Email: APHA.CymruWales@apha.gov.uk 

Scotland 

For urgent concerns, telephone: 03000 600 704         

Email: APHA.Scotland@apha.gov.uk

Get help with animal health, including diseases 

England 

Ask a question about animal health and welfare using the online form. 

Telephone: 03000 200 301  

Wales 

Email: APHA.CymruWales@apha.gov.uk 

Telephone: 03003 038 268 

Scotland 

Email: APHA.Scotland@apha.gov.uk

Telephone: 03000 600 704                                                                                                                             

Bovine TB  

England 

Email: TB.Advice@apha.gov.uk  

Wales 

Email: APHA.CymruWales@apha.gov.uk 

Telephone: 03003 038 268 

Scotland 

 Email: APHA.Scotland@apha.gov.uk      

Telephone: 03000 600 704 

Welfare in transport  

Email: WIT@apha.gov.uk  

 Bee health  

Email: nbu@apha.gov.uk   

Telephone: 03003 030 094  

Get contact details of bee inspectors on the National Bee Unit website  

 Breeding and feed controls  and poultry health scheme 

Get help with: 

Importing and exporting animals, animal products and byproducts 

 Imports  

Get help with: 

 Exports  

Email exports@apha.gov.uk to get help with: 

  • pet animals
  • cattle, pigs, sheep and goats
  • horses and ponies
  • poultry and hatching eggs, birds, zoo, circus and all other live animals
  • meat, dairy, fish, fishery, pet food, hides and skins, wool, pharmaceutical and other animal products 

To get help with semen, ova and embryos, email: farmandgermcarlisle@apha.gov.uk 

Animal registration and licences  

 Livestock and poultry registration in England 

Email: customer.registration@apha.gov.uk 

 Livestock registration in Scotland and Wales (except poultry) 

 Wales 

Email: APHA.CymruWales@apha.gov.uk 

Telephone: 03003 038 268 

 Scotland 

Email: APHA.Scotland@apha.gov.uk

Telephone: 03000 600 704 

 Non-TB animal movement licensing  

 England  

Get help with non-TB animal movement licensing, including bird and animal gatherings: CSCOneHealthAGO@apha.gov.uk 

 Wales 

Telephone: 03003 038 268 

Email: APHA.CymruWales@apha.gov.uk 

 Scotland 

Email: APHA.Scotland@apha.gov.uk

Telephone: 03000 600 704 

Other registration and licences 

Get help with: 

Pet travel  

Check what you need to do before you travel abroad with your pet dog, cat or ferret.  

Contact us using the online form if you have a question about: 

Telephone: 03000 200 301

Monday to Friday, 8.30am to 5pm  

Invasive non-native species including sightings and breaches of legislation  

Email: NNSI@apha.gov.uk  

Get help with plants and seeds 

 England and Wales 

Telephone: 03001 000 313

Monday to Friday, 9am to 5pm (7am to 8pm for urgent exports) 

 Scotland 

Contact SASA (Science and Advice for Scottish Agriculture) 

 Report disease or invasive non-native species  

You can report tree pests and diseases using the Tree Alert service.  

To ask a question about a pest or disease, email: planthealth.info@apha.gov.uk   

Check what to include when reporting suspected plant pests or disease.  

 Apply, register or get approval for something  

Get help with:  

 Imports  

Email: phsi-importers@apha.gov.uk  

 Exports   

Get help with: 

Endangered plant and animal species (CITES)  

Get help with endangered plant and animal species (CITES): 

Get technical help using IPAFFS, Plant Health Export Service and EHC Online  

For help using IPAFFS (Import of products, animals, food and feed system), the PHES (Plant Health Export Service) or EHCO (Export Health Certificates Online): 

Report fraud and non-compliance  

 Report fraud and corruption  

You must send a report to APHA if you know or suspect that someone has committed fraud, bribery or corruption in relation to the safeguarding of animal and plant health.  

 Report non-compliance  

You can also report someone for not complying with the rules for animal welfare and plant and bee controls by using the APHA Intelligence Report Form.  

For any other matters regarding non-compliance, email : intelunit@apha.gov.uk.  

Other APHA services  

 Vets  

Find out how to contact APHA if you’re a vet.   

 APHA Scientific  

Commercial products and services are offered by APHA Scientific.  

Email: aphascientific@apha.gov.uk  

 Disinfectant approvals  

Email: disinfectant@apha.gov.uk  

 GM inspections  

Get help with investigations and inspections into genetically modified releases into the environment, including seeds, fish and animals but excluding food: 

 Call charges  

Find out about call charges  

Complaints  

 England 

Send us a complaint using the online form. 

 Wales 

Telephone: 03003 038 268

Email: APHA.CymruWales@apha.gov.uk 

 Scotland 

Telephone: 03000 600 704

Email: APHA.Scotland@apha.gov.uk

Updates to this page

Published 4 May 2022
Last updated 14 April 2026 + show all updates

  1. The email address customeradvice@apha.gov.uk is no longer in use. Links to the contact forms for getting help with animal health and reporting non-urgent farm animal welfare concerns in England have been added.

  2. The email address to get help with exporting animals or animal products has been updated.

  3. There's a new way to contact us about travelling with a pet abroad, or bringing a pet to Great Britain. Links to contact forms have been added.

  4. Added guidance on how to report farm animal welfare concerns in England.

  5. Added a link to the 'APHA Intelligence Report Form' to the 'Report non-compliance' section. This form is used to report non-compliance with the rules for animal welfare and plant and bee controls.

  6. Updated the contact information for disinfectant approvals.

  7. Added links to guidance about reporting fraud and corruption and how to contact APHA if you're a vet.

  8. Updated the Pet Travel helpline number to 03000 200 301.

  9. Updated the phone number for ferret and other mustelinae registration.

  10. Contact details for livestock registration updated to include poultry and captive birds. Previous contact details for poultry registration removed as they are now out of date.

  11. Updated information on reporting a plant pest or disease. Removed references to the PEACH and eDomero systems, which have been replaced by the import of products, animals, food and feed system (IPAFFS) and Plant Health Export Service (PHES) respectively.

  12. Updated the email address for contacting the Compulsory Scrapie Flocks Scheme.

  13. Added a link to Veterinary Delivery Partner contact details on the TB Hub website.

  14. Added a section about registration queries for the Northern Ireland Retail Movement Scheme (NIRMS).

  15. Updated the email address for contacting the Plant Variety and Seeds team.

  16. Added contact information for 'Authorisations for plant pests, pathogens, plants, and soil'.

  17. Egg marketing contact details for Wales have changed. Telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk

  18. Added translation

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