Guidance

Balance of probabilities: caseworker guidance

Tells HM Passport Office staff how to use a balance of probabilities when dealing with passport applications.

From:
HM Passport Office
Published
22 March 2021
Last updated
17 April 2026 — See all updates

Documents

Balance of probabilities (accessible)

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Details

This guidance tells HM Passport Office staff when and how to use a balance of probabilities when dealing with passport applications.

Updates to this page

Published 22 March 2021
Last updated 17 April 2026 + show all updates

  1. Updated the sections 'How to make decisions using a balance of probability' and 'Comparing Home Office records and customer documents or information'.

  2. Guidance updated as detailed in 'About' section.

  3. Guidance updated to make minor formatting changes and to reflect the name change from Guidance & Quality, Operating Standards to Quality, Examination Support team (QuESt).

  4. Version 10.0 added of updated guidance.

  5. Accessible version added.

  6. First published.

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