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Review of Ofgem: call for evidence
- From:
- Department for Energy Security and Net Zero
- Published
- 19 December 2024
- Last updated
- 22 April 2026 — See all updates
This call for evidence has closed
Read the full outcome
Summary
A review of Ofgem: call for evidence – summary of responses
PDF, 310 KB, 42 pages
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A review of Ofgem: call for evidence – summary of responses
PDF, 310 KB, 42 pages
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alt.formats@energysecurity.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Detail of outcome
This document summarises the findings and recommendations of the call for evidence.
Over 20,000 responses were received from a range of stakeholders from across the energy sector, as well as consumer groups, community groups and private citizens.
The feedback informed the findings and actions outlined in the final review.
Original call for evidence
Summary
We're seeking evidence and views on the kind of regulator Ofgem needs to be to meet future challenges and protect consumers.
This call for evidence closesran atfrom
to
Call for evidence description
We are undertaking a review of Ofgem, with the aim of revisiting the role of the regulator to ensure that it can support an energy market where innovation and high standards help drive better products and services for consumers, giving them more options to make choices more suitable for their circumstances.
The review will focus on:
- Ofgem’s mandate
- the powers it has to protect consumers
- its scope and remit
- the standards it sets
- how redress is made when standards are not met
This Callcall for Evidenceevidence is a first step of the review:
- read the Review terms of reference
Read our call for evidence privacy notice.
Background
Government wants to see an energy market with healthy sustainable competition that delivers better outcomes for consumers, and a regulator that drives up consumer standards. Restoring the reputation of the energy market is also a vital part of the our mission for the UK to become a clean energy superpower, with people rightfully expecting cleaner, cheaper, more secure energy to be delivered by trustworthy and reliable companies.
Ofgem was established almost a quarter of a century ago as the independent regulator for the gas and electricity markets in Great Britain. At the time, a system of independent regulation was established to drive the move towards competition in gas and electricity supply and replicate the benefits of competition in the monopoly gas and electricity networks. Since then, the remit of the regulator has evolved and expanded over time to encompass broader aims, such as supporting government to meet its net zero targets and in delivering social and environmental schemes.
Documents
A review of Ofgem: call for evidence
PDF, 343 KB, 31 pages
or
Email
A to:
ofgem_reform@energysecurity.gov.uk
Writereview to:
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Updates to this page
Published 19 December 2024
Last updated 22 April 2026
href="#full-history">+ show all updates
-
Published a summary of responses.
-
First published.
Sign up for emails or print this page
Update history
2026-04-22 16:45
Published a summary of responses.
2024-12-19 09:24
First published.
Call for evidence description
We are undertaking a review of Ofgem, with the aim of revisiting the role of the regulator to ensure that it can support an energy market where innovation and high standards help drive better products and services for consumers, giving them more options to make choices more suitable for their circumstances.
The review will focus on:
- Ofgem’s mandate
- the powers it has to protect consumers
- its scope and remit
- the standards it sets
- how redress is made when standards are not met
This Callcall for Evidenceevidence is a first step of the review:
- read the Review terms of reference
Read our call for evidence privacy notice.
Background
Government wants to see an energy market with healthy sustainable competition that delivers better outcomes for consumers, and a regulator that drives up consumer standards. Restoring the reputation of the energy market is also a vital part of the our mission for the UK to become a clean energy superpower, with people rightfully expecting cleaner, cheaper, more secure energy to be delivered by trustworthy and reliable companies.
Ofgem was established almost a quarter of a century ago as the independent regulator for the gas and electricity markets in Great Britain. At the time, a system of independent regulation was established to drive the move towards competition in gas and electricity supply and replicate the benefits of competition in the monopoly gas and electricity networks. Since then, the remit of the regulator has evolved and expanded over time to encompass broader aims, such as supporting government to meet its net zero targets and in delivering social and environmental schemes.
Documents
A review of Ofgem: call for evidence
PDF, 343 KB, 31 pages
or
Email
A to:
ofgem_reform@energysecurity.gov.uk
Writereview to:
A to:
ofgem_reform@energysecurity.gov.uk
Writereview to:
Share this page
The following links open in a new tab
Updates to this page
Published 19 December 2024
Last updated 22 April 2026
href="#full-history">+ show all updates
-
Published a summary of responses.
-
First published.
Sign up for emails or print this page
Update history
2026-04-22 16:45
Published a summary of responses.
2024-12-19 09:24
First published.