What you can appeal against

You can be fined up to £5,000 if you let or manage property for a living and haven’t:

• signed up to a complaints scheme
• published or displayed a list of your fees
• fitted a smoke or carbon monoxide alarm in a property

You can appeal to a tribunal if you think the fine is unfair, too big or a mistake.

You won’t have to pay the fine until the tribunal has decided on your case.

The tribunal

Your case will be dealt with by a tribunal in the GeneralFirst-tier RegulatoryTribunal Chamber.(Property Chamber).

The tribunal is independent of the government, and will consider both sides before it reaches a decision.

If you or your representative is outside the UK and wants to give live video or audio evidence, contact the tribunal to request it. Tell the tribunal what country you or the representative is in and what type of evidence is being given. You must do this as soon as possible.

Time limits for appealing

You have 28 days to appeal after the council or trading standards office sends you its final notice.

If you miss the time limit, you can ask for more time to appeal. The tribunal will decide if it can still take your case.

How to appeal

Complete the relevant Generalappeal Regulatoryagainst Chambera (First-tierproperty Tribunal)regulation penalty form (RPA01).

Clearly say why you want to appeal against the decision.

Include any supporting documents, like the council’s final notice.

Send the completed form to grc@justice.gov.ukthe or:

Telephone:property. 0300 123 4504
Monday to Friday, 8:30am to 5pm
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Tribunalthe staffappropriate canregional explainoffice howin the processcontact works,section butof theythe cannotFirst-tier giveTribunal you(Property legalChamber) advice.page.

What happens next

The tribunal will write to you about the next steps.

Find out more about Generalresidential Regulatoryproperty Chambertribunal hearings and decisions.

Legislation and rules

You have the right to appeal to the tribunal under:

• The Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014
• schedule 9 of the Consumer Rights Act 2015

You can find detailed rules on how your appeal will be handled in the GeneralProperty Regulatory Chamber tribunal procedure rules.