Pensions and insurance tracing and Bulk Letter Forwarding service
DWP can send information from pension, insurance companies and solicitors to customers using the tracing and letter forwarding service.
Documents
Details
DWP provides a tracing and letter forwarding service for pension, insurance companies and solicitors to forward beneficial information to customers, usually about pensions or insurance policies. This is called the Bulk Letter Forwarding service.
Every effort must have been made to trace the person concerned before asking us to forward any letters. There is a charge for this service.
If you need this form or the sample letter in a different format contact bulkletterforwarding.servicesenquiries@dwp.gov.uk.
Updates to this page
Last updated 8 June
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Published revised versions of the 'Request response for customer traces (BLF1015)' and 'Request response for customer traces (BLF1015): Visual aid' forms. Both forms have been updated with a new email address:<bulkletterforwarding.servicesenquiries@dwp.gov.uk>
Update history
2026-06-08 16:41
Replaced the ‘Request response for customer traces form’ ODS form BLF1015 with the interactive PDF form DML1000 and updated Bulk Letter Forwarding service: guidance.
2023-11-08 13:55
Published revised versions of the ‘Request response for customer traces (BLF1015)’ and ‘Request response for customer traces (BLF1015): Visual aid’ forms. Both forms have been updated with a new email address:bulkletterforwarding.servicesenquiries@dwp.gov.uk
2023-10-03 16:51
Updated Bulk Letter Forwarding service, sections 1: About the Bulk Letter Forwarding service, 2: Complete the relevant forms, 3: Attaching your letter, 6: Send the letter to the Bulk Letter Forwarding service and 8: Contact.