Guidance
Welsh language: Digital Fast Track and Premium service applications
This guidance is for HM Passport Office staff based in Newport, who deal with Welsh language Digital Fast Track and Premium service passport applications.
Documents
Details
When a customer applies in the Welsh language, HM Passport Office must:
- try to deal with their application in Welsh as much as possible
- always speak to the customer in Welsh (if a Welsh speaker is available; this service is only available between Monday to Friday)
Updates to this page
Published 25 February 2026
Last updated 17 June 2026
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Show all updates
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The guidance has been updated. A full list of changes can be found in the 'Changes from last version of this guidance'.
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First published.
Update history
2026-06-17 13:03
The guidance has been updated. A full list of changes can be found in the ‘Changes from last version of this guidance’.
2026-02-25 10:42
First published.