Make a data protection complaint to the Rural Payments Agency

To use this service you’ll need:

• details of what happened and when
• any reference numbers or case IDs (if you have them)
• your contact details

We treat all complaints seriously and handle your information securely.

Apply online

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What happens next

Once you’ve sent your complaint, we’ll:

• confirm we’ve received it
• review the information you’ve provided
• contact you if we need more details

We’ll acknowledge receipt of your complaint within 30 days of receiving it.

Other ways to make a complaint

You can also email our Information Rights Team at irt@rpa.gov.uk or write to: 

Or you can email the RPA’s Data Protection Lead (DPL) at RPA.DPAQueries@rpa.gov.uk or write to:

Or you can email Defra’s Data Protection Officer (DPO) at DefraGroupDataProtectionOfficer@defra.gov.uk or write to:

Complaints about our handling of data protection complaints

The Information Commissioner’s Office (ICO) prefers complaints to be directed to the organisation and its DPO in the first instance. If you are unhappy with the outcome following contact with the RPA’s DPL or Defra’s DPO, you can email casework@ico.org.uk or write to:

Any complaint to the RPA, Defra or ICO is without prejudice to your right to seek redress through the courts. Full details are on the Information Commissioner’s website.

Get help

If you need help using this service, email irt@rpa.gov.uk