Guidance

Handling complaints in immigration removal centres

Detention services order 03/2015 about handling complaints in immigration centres.

From:
Home Office and Immigration Enforcement
Published
1 June 2011
Last updated
2826 FebruaryJune 20252026 — See all updates

Documents

Handling complaints (accessible version)

HTML

Handling complaints

PDF, 414528 KB, 3641 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex B: complaints handling process (accessible version)

HTML

Annex B: complaints handling process

PDF, 10099.5 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex C: How to make a complaint in immigration accommodation

https://www.gov.uk/government/publications/making-a-complaint-in-immigration-removal-centres-dcf9-form

Annex D: template 2-day acknowledgement letter (accessible)

HTML

Annex D: template 2-day acknowledgement letter

PDF, 117114 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex E: checklist for responses (accessible version)

HTML

Annex F: complaints handling feedback form

PDF, 154141 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex G: serious allegations (against or about healthcare staff in England) (accessible version)

HTML

Annex H: request for translation (accessible version)

HTML

Annex H: request for translation

PDF, 71.268 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex I: complaint withdrawal declaration form

PDF, 123 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex J: quarterly reporting of healthcare complaints

PDF, 42172 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex K: complaints process map (accessible version)

HTML

Annex K: complaints process map

PDF, 39.835.4 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Home Office detention services order (DSO) about handling complaints in immigration removal centres, short-term holding facilities, holding rooms and during escort.

We are aware of accessibility issues with these publications.

We are working to fix these. Read more about our accessible documents policy

Updates to this page

Published 1 June 2011

Last updated 2826 FebruaryJune 20252026 + show— Show all updates

    3. Handling of complaints guidance updated with further clarification following Home Office team changes.

Sign up for emails or print this page