Charity Commission user research participant recruitment

Is this genuine?

Yes, we are inviting you to sign up as a registered user research participant.

A Welsh version of this page is available.

https://www.smartsurvey.co.uk/s/CCEW-User-Research

Why have I been selected?

We are attempting to build a large pool of users that we can contact for a big programme of work aiming to improve our systems and services. You are currently listed on our database of trustees, so this is an invitation to you to share with us what you find difficult within our services and your opinions on them. The voice of the user will give us key insights to improve the systems and services in a successful way. There is no obligation to sign up or help when we reach out to you, but we hope you do.

But I’m not a trustee!

This does not matter; we want to hear from everybody who uses any of our systems from updating charity details to checking the Charity Public Register you may have insights that will help us to make better services and systems.  

But I’m no longer a trustee!

Thanks for letting us know. You will need to ask the charity to update the trustee details on the register using our systems, so you are no longer shown as a trustee on the Register. Sorry for any inconvenience. We are unable to change this data ourselves as we need to maintain the records of what the charity tells us.

Do I have to complete it?

No, it’s entirely voluntary. We will be very grateful if you do, of course, as the more user research participants we can invite into our research activity the better chance we have of improving our services and systems.

What is the deadline?

There is no deadline on this. We will always need insights from our user to understand what we get right and wrong in our systems so we can continuously improve them.

Why is the Commission doing this?

We want to find out more about how people use our services and systems. Where they feel the system is difficult to use or confusing and where they might need a helping hand. The aim is then to use those insights to design better interfaces for our systems and remove the confusion from our guidance and signposting in the systems. What we want to achieve is reducing the burden on our service users.

The form isn’t working/I got stuck

If the form is not working, and you would like to be involved with our user research, you can email your name and email to the UserResearchTeam@charitycommission.gov.uk email address and our user research team will contact you on the next steps.

My circumstances mean I can’t complete the form online – can I complete as a document online/a paper copy?

Our User Research team can email a paper copy of the form for completion that can be emailed back to us. To take part you can email your name and email address to the UserResearchTeam@charitycommission.gov.uk email address and our user research team will contact you on the next steps.

Can I share the link with my fellow trustees/can I forward it to someone else?

Of course. If that person is a service user, then we are interested in hearing from them.

When will we hear from you?

You may be selected to take part in several activities over the next 2 years that might include:

• Surveys
• Interviews
• Testing
• Collaborative insight workshops

We will also contact you in the lead up to 2 years of being on the User Research Participant register to check if you would like to renew your permission for us to keep you registered as a user research participant.

Our personal information charter explains how we process personal data.