Customer Insight privacy notice
This notice tells you about personal data collection and processing by the Customer Insight team at the Rural Payments Agency (RPA).
Documents
Details
The Customer Insight team processes information to improve the services and schemes delivered by RPA.
Updates to this page
-
Updated title of 'Customer Insight privacy notice' to 'Customer Insight privacy notice - Membership of RPA Feedback Panel'.
-
Privacy notice specific to Capital Grants update survey added.
-
Welsh language version has been updated to include that we may use research findings for training purposes.
-
Included that we may use research findings for training purposes.
-
Added Welsh translation of Customer Insight privacy notice.
-
First published.
Update history
2026-07-22 12:15
Updated title of ‘Customer Insight privacy notice’ to ‘Customer Insight privacy notice – Membership of RPA Feedback Panel’.
2026-07-10 13:00
Privacy notice specific to Capital Grants update survey added.
2025-07-08 13:23
Welsh language version has been updated to include that we may use research findings for training purposes.
2025-07-02 14:17
Included that we may use research findings for training purposes.
2025-06-30 12:33
Added Welsh translation of Customer Insight privacy notice.
2025-06-24 14:40
First published.