Unfair contract terms
Guidance to help businesses make sure their contract terms and notices are fair and transparentclear to consumers.
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We are refreshing this guidance to make it easier to understand. We are consulting on draft revised guidance, and invite your feedback by 19 March 2026.
The Consumer Rights Act 2015 setsupdates out the law on the use of unfair contract terms in consumer contracts.
This guidance for businesses will help you to understand what makes terms and notices unfair, and what the risks are if you use unfair terms.wording. It gives advice about how you can make sure contract terms and notices are fair and transparent.clear.
WeIn alsoaddition to this guidance, we have a shortseries guideof tofair writingterms aguides fairthat contracthelp forexplain customers.what to avoid when writing your terms.
Updates to this page
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Guidance updated following consultation.
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Consultation on draft revised guidance published.
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Update published about refreshing this guidance.
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First published.
Update history
2026-07-22 14:02
Guidance updated following consultation.
2026-01-22 11:01
Consultation on draft revised guidance published.
2025-10-22 10:00
Update published about refreshing this guidance.