Applying for registration and accreditation as a reprocessor or exporter 

All reprocessors and exporters of UK-derived packaging waste must register with the relevant regulator. Reprocessors must have a registration for each material that they reprocess for each site. Exporters must have a registration for each material they export.

Accreditation is voluntary. You need an accreditation for each material that you want to issue packaging recycling notes (PRNs) or packaging export recycling notes (PERNs) for.

The 4 regulators cover England, Scotland, Wales and Northern Ireland. You must register or accredit with the regulator that covers:

• the location of your recycling facility or facilities if you’re a reprocessor
• your registered business address or principal place of business address if you’re an exporter

A reprocessor may be registered and accredited with more than one regulator if they operate sites across multiple UK nations. 

Who has to register  

You must register with your regulator if you either:

• recycle UK-derived packaging waste
• export UK-derived packaging waste for recycling

Non-UK based exporters must also register if they are the legal owners of UK-derived packaging waste that’s exported from the UK for reprocessing. You can choose which UK environmental regulator to apply to and will then stay registered with them.

You may only register as an exporter if you are the exporter and the last owner of the waste in the UK. 

What packaging waste is

‘Packaging waste’ means any packaging or packaging material which is waste. It does not include packaging which is discarded and becomes waste outside the UK.

If you only deal with and reprocess packaging waste which originated outside the UK, you might not be required to register. Check with your regulator for information on your specific circumstances – contact details are available later in this guide.

Categories of packaging waste to register

You must register separately for each of the following materials that is recycled at each of your reprocessing sites or exported for recycling:

• paper or board
• fibre-based composite materials
• plastic
• steel
• aluminium
• glass
• wood

You do not need to register for fibre-based composite if you can show that its layer or layers of plastic are not more than 5% of the packaging material by mass. This is in line with the meaning of fibre-based composite as defined in regulation 7, paragraph 5A of the Producer Responsibility Obligations (Packaging and Packaging Waste) Regulations 2024 (as amended) and the introduction of a definition of paper and board.

Waste brokers or dealers must register using a different service

If you are brokering the waste or acting as a dealer you must register as a waste broker or dealer.

Recycling processes you can get registered and accredited for

Here are some of the recycling processes you can apply to be accredited for. These apply to UK reprocessors and overseas reprocessing sites (ORS).

Recycling processes

To be registered and accredited you need to do one of the following:

• produce a material with the same properties and functions as the packaging waste material you processed, and that material must be used instead of a raw material from a natural source
• demonstrate that you reprocess waste into a new product or material that needs no further reprocessing, and that end of waste status is met

Your environmental regulator will assess each recycling process submitted on its individual facts to ensure it meets these criteria.

Standard recycling practices

These are the standard recycling practices and activities that can be registered and accredited.

You can find information on the ‘R’ codes in the Waste Framework Directive Annex II Recovery operations.

Glass – re-melt (R5)

Manufacture of:

• glass cullet destined for re-melt that satisfies the requirements of Regulation (EU) No 1179/2012 including the requirement to have a quality management system and produce a statement of conformity
• glass containers, products or fibreglass

Glass – other (R5)

Manufacture of:

• fine glass material such as sand substitute (for example, in sandpaper and sandblasting) and fluxing agents (for example, moulds that metal is poured into or material used in welding)
• aggregate (crushed glass) that meets the standards set out in the Quality Protocol for aggregates from inert wastes or for Scotland in the SEPA guidance on production of recycled aggregates
• decorative crushed glass

Paper (R3)

Manufacture of:

• paper or board
• animal bedding or packaging material

Plastic (R3)  

Manufacture of:

• plastic pellets
• flake or shredded packaging plastic that meets all the standards set out in the Quality Protocol for non-packaging plastics (NPPP) (not recognised in Scotland ) – although the protocol is aimed at expanding the recycling market for non-packing waste, the standards can be achieved with plastic packaging
• substances using pyrolysis

You must not include any products that will be used as fuel as they do not count as recycled.

Wood (R3)

PAS 111 provides standards and specifications for the manufacture of:

• wood board, for example, chipboard or orientated strand board (OSB)
• decorative woodchip or utility chip (for example, used in riding arenas, temporary car parks) made from untreated packaging wood
• animal bedding made from untreated packaging wood

You must not include wood chip, manufactured briquettes or pellets produced for heating or energy recovery – the end use is recovery not recycling.

Metals (R4)

Manufacture of:

• metal (aluminium or steel ingots, sheets or coils) from packaging waste
• scrap iron, steel and aluminium that satisfies the requirements of Regulation (EU) No.333/2011, including the requirement to have a quality management system and produce a statement of conformity

Organic recycling (R3)

Manufacture of:

• organic compost from packaging waste that meets the standards set out in the Quality Protocol for composting
• anaerobic digestate from packaging waste that meets the standards set out in the Quality Protocol for anaerobic digestate
• biomethane from packaging waste that meets the standards set out in the Quality Protocol for biomethane

You may apply for accreditation for other processes not listed above. These will be assessed by your environmental regulator.

Receiving mixed-waste packaging (registered and accredited operators)

You may apply for accreditation for mixed loads that contain packaging and non-packaging waste. But you must do one of the following:

• use accepted percentages for assessing the weight of packaging waste
• provide a Sampling and Inspection Plan (SIP) for your mixed-waste loads and include this in your registration and accreditation application (if there are no percentages specified)

If registered and accredited, you must record and keep all your sampling results. Your environmental regulator may also ask for samples of the waste to confirm your figures are accurate.

Silage wrap

Silage wrap’s main function is to create a product (silage) and is an integral part of the process to enable fermentation to take place. Therefore, it is not classed as packaging.

You cannot apply for registration or accreditation to recycle or export silage wrap.

Reprocessors and exporters must not issue PRNs or PERNs against silage wrap.

Exports of silage wrap must comply with international waste shipment requirements.

When to apply   

When to apply for a new registration

You must apply for new registration for a packaging waste material within 28 days of first operating as a reprocessor or exporter of that material.

Once you have a registration for a material, you must maintain it for future years by paying an annual charge and keeping your registration details up to date. You must do this no later than 30 September to maintain your active registrations for the next calendar year. 

When to apply for a new accreditation 

You need to apply by 30 September to be accredited from 1 January in the next calendar year, subject to your regulator’s approval. If you apply after 30 September, your accreditation may not start until after 1 January.

You can apply for accreditation for the current year at any time during the year, but accreditations will always expire on the 31 December.

When to reapply for accreditation

 You need to reapply by 30 September to be accredited from 1 January in the next calendar year, subject to your regulator’s approval. If you apply after 30 September, your accreditation may not start until after 1 January.

Identify your ‘approved person’ 

When you apply for registration, you’ll be asked to identify an ‘approved person’ for your organisation. They will be responsible for submitting:

• quarterly, monthly and annual reports
• applications for accreditation
• applications to add overseas reprocessing sites (ORS) to an existing exporter accreditation
• Required updates to an application

If you are completing the application and are not the approved person, you should get their agreement before you nominate them.

Depending on the type of organisation applying, the approved person can be:

• a company director or company secretary at a registered company
• any partner – or the company secretary or company director of a corporate partner – at a partnership or limited partnership
• any member of a limited liability partnership (LLP)
• a sole trader
• a person with management or control of an unincorporated association
• a person with management or control of an organisation’s UK operations, where the organisation is not based in the UK and does not have a UK registered addresses of main place of business

You can have more than one approved person unless either:

• the business is just one person
• the sole company director and the company secretary are the same person

Who can submit applications

To submit applications:

• registration applications can be submitted by any individual
• accreditation applications must be submitted by an approved person

You can use a consultant to help you apply for registration and accreditation. The approved person from your application remains legally responsible for submitting applications for accreditation. 

For accreditations, if the approved person cannot submit the application themselves, another person can. The person submitting the application must get email confirmation from the approved person, verifying that the information provided is accurate and complete.   

The approved person must email this confirmation to their regulator. The regulators cannot consider your application until they have received this confirmation.

This does not constitute setting up a delegated authority. The approved person can delegate their responsibilities to a nominated person or ‘delegate’. The process for applying for delegated authority via the RREPW service is currently being developed. In the meantime your regulator will need to approve your delegate before they take on any of the responsibilities. Further guidance will be available soon.

Submit your organisation details (first-time registration only)

Before you apply for your first-time registration , you need to complete a form to submit some information about your organisation to your regulator.

You must complete this form to receive your organisation ID, which you need to apply for registration or accreditation.

Your organisation ID is a 6-digit number beginning with 5. It will be emailed automatically when you submit – you’ll be able to begin registration straight away.

You need to provide:

• your organisation name and trading name, if applicable
• your Companies House number, if applicable
• the address of your registered office, head office or principal place of business
• the nation or nations in which you have sites
• if you’re a partnership, the names of all partners in your organisation

How to apply for a new registration    

Complete the application form

Complete the relevant application form for your registration.

Reprocessors must complete a separate registration application for each material, for each site.

Exporters must complete a separate registration application for each material.  

For example, a reprocessor who has 3 sites each recycling plastic and paper packaging waste will need to apply to register each material at each site, so 6 registrations would be required. An exporter who exports wood and glass packaging waste will need to apply to register each material separately, so 2 registrations would be required.  

Complete the registration sampling and inspection plan template

As part of your application, you need to provide a sampling and inspection plan (SIP) to explain how you:

• determine the UK packaging waste proportion of the waste you receive for recycling or export for recycling overseas
• will carry out sampling and inspection of the waste you’re receiving or exporting
• will keep records and evidence to demonstrate compliance with the conditions of registration and their waste recording and reporting obligations

Complete and upload the Sampling and inspection plan part 1 template: registration.

There are different templates to complete, depending on whether you’re a reprocessor or an exporter. There is also supplementary guidance to help you complete the template.

Exporters: provide details of overseas reprocessing sites (ORS)

If you’re an exporter, you also need to provide the following details about any ORS to which you send your packaging waste at registration:

• name of the site
• address
• co-ordinates
• the ‘recovery process’ that will be used to recycle the waste
• contact details of an individual at the site

The co-ordinates must be the latitude and longitude of the main road entrance to the site. You need to provide them to 4 decimal points (for example 53.3829, -1.4265). You can find the co-ordinates using any digital or physical map.

In your registration, you must list all the ORS you intend to send waste to, even if you do not want to apply for accreditation for them. 

Upload the overseas reprocessing and interim sites template to give the ORS details.   

You must provide details of the ‘end-destination’ ORS. You do not need to provide details about ‘broadly equivalent standards’ when applying for registration.

Exporters: provide details of interim sites 

You also need to provide details about: 

• any site that receives the waste before it reaches the final reprocessing site – known as an ‘interim site’
• what happens to the waste at that interim site – for example, cleaning, bulking and sorting

You must list all the interim sites you intend to send waste to, even if they will not be covered under any subsequent accreditation (i.e. will not be used to facilitate export of packaging waste to ORS covered by your accreditation). 

You must update these interim site details if anything changes after you have been registered.      

How to maintain your registration

Once your registration is granted, you need to maintain it for each calendar year. To do this, you must:

• ensure your registration data is up to date with any significant changes to your business or its operations by informing your regulator directly of any changes
• pay the annual registration maintenance charge to your regulator by 30 September each year

You need to pay the annual registration maintenance charge for each registration you hold.

To maintain your registration for each material for 2027, you must:

• pay the annual registration maintenance charge
• email proof of payment to your regulator

You do not need to take any additional actions on the ‘Record reprocessed or exported packaging waste’ (RREPW) service to maintain a registration.

Who can apply for accreditation  

If you want to issue PRNs and PERNs you must be accredited. This is in addition to being registered.

To apply for accreditation, you must be a reprocessor or exporter established in the UK and be either:

• actively receiving, treating and recycling waste
• exporting packaging waste to be recycled overseas

 In both cases, once reprocessed, it must need no further processing and meet end of waste status.

You also must hold a registration, or have already submitted a registration application for the material you want to be accredited for. You can still apply while you’re waiting for a decision on your registration.

What ‘established in the UK’ means

You must be established in the UK to be accredited.

An individual must be habitually resident in the UK – this means they must have their main home in the UK with some degree of permanence.

Companies must be registered in the UK (under Part 2 of the Companies Act 2006) or have their head office or principal place of business in the UK.

Companies registered overseas who have a UK address or a UK branch office cannot apply for accreditation even if they are registered with Companies House as an Overseas Company.

How to apply for a new accreditation

Complete the application form

Complete the relevant application for your accreditation.

Reprocessors need to complete a separate application for each material at each site.

 Exporters need to complete a separate application for each material.

Select your tonnage band

As part of your application, you need to select the ‘tonnage band’ you want to apply for, depending on how many PRNs or PERNs you want to be accredited to issue in that year.

There are 4 bands available, and a corresponding accreditation charge for each band:

• up to 500 tonnes
• up to 5,000 tonnes
• up to 10,000 tonnes
• more than 10,000 tonnes

Charges for each tonnage band are listed under What you’ll have to pay. You can increase your tonnage band during the year if needed.

Complete the accreditation sampling and inspection plan template

Complete and upload the Sampling and inspection plan part 2 template: accreditation . You must use the template provided. 

Provide a business plan for your PRN and PERN revenue

As part of each accreditation application , you need to provide information about your business and how you propose to use your revenue from these PRNs or PERNs.    

You need to set out the proportion of the revenue that you intend to spend on each of the following activities:

• investment in infrastructure for recycling or exporting, including both the development of new infrastructure, and support and maintenance of existing infrastructure
• price support provided for buying packaging waste or selling recycled packaging waste
• support for business collections
• communications, including national and local information campaigns, and direct contacts with suppliers
• the development of new markets for materials or goods made from recycled packaging waste in the UK and overseas
• the development of new uses for recycled packaging waste
• other activities

You will then need to provide a short explanation of what you propose to do with the PRNs or PERNs revenue on each of the activities that you’ve said you intend to spend on.

This is a section of the application, not a separate document.

At the end of the year, you’ll need to supply an annual report showing your actual spend on each activity and explaining any significant deviation from what you said in your business plan.

Identify who can issue PRNs and PERNs

As part of your application, you need to state which people within your organisation you would like to have the authority to issue PRNs or PERNs under each accreditation.

These are known as PRN and PERN signatories.

Exporters: add your overseas reprocessing sites (ORS) 

You can only issue PERNs for UK packaging waste exported to and received by ORS if you are accredited at the time of export and at time of receipt at the ORS. The export starts at the point of loading and must take place on or after the valid from date of the ORS specified on your accreditation.

If you’re already registered for the material and so have an existing ORS log, you need to add the details of any new sites to your ORS log.

If you’re not already registered for the material, you’ll need to apply for registration and accreditation in parallel, which means completing a new ORS log with all the site details.

Select which ORS you want to include in your accreditation by completing columns S to U on the ORS log you used in your registration application.

When reapplying for an accreditation on the RREPW service, you do not use this template, check the ‘How to reapply for accreditation’ section.

There is a charge of £328 for each ORS you add to an accreditation.

Exporters: add your interim sites

If you export packaging waste to an ORS via an interim site which handles the waste first, you must include details of these sites on your overseas reprocessing and interim sites template.

Exporters: provide evidence of broadly equivalent standards 

You have to provide evidence to demonstrate that the recycling operations on each of your ORS is carried out to ‘broadly equivalent standards’ (BES) to those that apply in the UK.

You do not need to provide BES evidence for EU or OECD overseas reprocessors, but you should hold it on file and you may be asked for it.

You must:

• be able to show on request that the packaging waste was accepted and recycled by the site you named and that it is appropriately permitted
• have an audit trail which includes any interim sites used

When exporting to sites outside the EU or OECD, you must provide evidence of BES in your accreditation application. For details about the required evidence, see the list of broadly equivalent standards for packaging and equivalent standards for WEEE and batteries.

Make sure the documents that you upload:

• relate to the overseas reprocessing site in your application
• have a valid date at the time you submit your application
• refer to the reprocessing activity and the conditions and standards it needs to operate
• include a photocopy of the original document (and an English translation if necessary)
• have an official stamp on the original document from the competent authority (if it is an environmental licence)

You must supply a copy of the original licence if you are submitting an extension or renewal.

For waste subject to notification controls, you need to have a notification in place before you export.

You do not need specific evidence if you fulfil all 5 of these conditions:   

• the packaging waste is separated at source, or processed, to ensure it is exported for reprocessing within a shipment of similar material – for example, if the shipment contains steel drink cans and steel scrap and is not a general mix of different materials (such as paper and plastic), or a mixture of different grades of the same material (for example, different plastic polymers)
• there is a well-established international technical specification for the exported packaging waste material that your consignments meet
• the material needs only limited processing overseas before it is recovered, and the recycling process has losses that meet EU industry standards
• processing the waste material before recycling does not include hand-sorting that may cause significant harm to human health
• the material goes through a recognised form of recycling, and is unlikely to cause significant harm to the environment

You are only likely to meet these conditions for exports of metal packaging waste, including metal packaging waste within shipments of the right grades of scrap metal. When you apply for accreditation you must tell us that your process meets all these conditions. You must keep documents to this effect.

Exporters: provide details of ‘rejections and returns’ arrangements

If you’re an exporter, you will also need to provide details of the arrangements you have in place with each overseas reprocessing site for ‘rejections and returns’.

Use the overseas reprocessing and interim sites template to do this and submit it at registration.  

‘Fit and proper person’ requirement

As part of assessing your application, regulators will determine if your organisation is a ‘fit and proper person’. Read guidance explaining how regulators determine fit and proper person status.

How to reapply for accreditation

Approved accreditations will always expire on 31 December. If you want to continue issuing PRNs or PERNs in the next year, you must reapply for accreditation.

You reapply for accreditation through the RREPW digital service. The approved person must be the one to submit the application.

When you sign in, you’ll be able to view all your existing accreditations and their related data. Go to the RREPW homepage portal for the relevant accreditation and select the option to reapply.

You must:

• make necessary updates to the required details
• upload your SIP part 2
• upload any supporting documents as required

You will be also able to:

• change your tonnage band
• change who has authority to issue for the next compliance year
• update your business plan

Exporters will also be able to:

• select which of their existing registered and accredited ORS to include in that accreditation application
• add new ORS to that accreditation application
• add new interim sites to that accreditation application
• upload evidence about broadly equivalent standards
• provide ‘rejection and returns’ details

After you’ve applied for registration or accreditation

For all new registrations and accreditations, once you’ve successfully submitted an application, you will need to check how much to pay and pay the relevant charge for each application.

Once you have submitted an application on RREPW, the service will show how much you need to pay and the payment reference.

It’ll also show the payment details for BACS payments.

Regulators will not be able to start reviewing your applications until they are paid in full.

Your regulator may need to make queries or ask for additional information when reviewing your application. Your regulator will notify you if this is the case. You will be able to update the information you have previously submitted when reapplying for accreditation on the RREPW service. 

Your application assessment can only continue once you’ve resubmitted.

If an element of your application cannot be approved, you must withdraw it or amend it. If you do not, the whole application may be refused. The regulators cannot approve some parts of your application and fuse others.  

Before a decision is made on your registration and accreditation applications, an officer from your regulator may carry out an inspection of your business premises.

The regulations allow regulators up to 12 weeks to approve registration and accreditation applications. If you submit and pay for registration and accreditation applications at the same time, the 12-week determination period will cover both applications.

Once your application has been determined, you’ll receive a message from the regulators with details about their decision (whether it’s been granted or refused) and the applicable conditions of registration and accreditation.

Application outcomes and appeals

Successful applications: comply with conditions

If your registration application is successful, you must comply with the conditions of registration.   

If your accreditation application is successful, you must also comply with any conditions of accreditation.    

Successful applications: you will appear on the public register

The details of your registration and accreditation will appear on a public register, as required by the law. This will include the name and address of your registered office or your main place of business for each facility, among other details.

View the public register of reprocessors and exporters.

Under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004, we publish details of the registrations and accreditations held by the registered organisation..      

Refused applications

Your registration and accreditation applications may be refused. In the event of a refusal your regulator will notify you of the decision and explain clearly why your application has been refused.

If your application is refused, you will not be refunded your application charges.

You have the right to appeal a refusal.

How to appeal

If you are in England or Wales you can appeal against a refusal by submitting representation to the General Regulatory Chamber of the First Tier Tribunal Service.

If you are in Northern Ireland, you can apply to the Planning Appeals Commission.

If you are in Scotland, you can apply to the Planning and Environmental Appeals Division.

Charges  

The following charges apply to reprocessors and exporters from 1 January 2026.

The charges will be subject to annual increases starting on 1 September 2027 as set out by the regulations.

Registration charges

You must pay an initial charge for each registration when you first apply.

Following your first-time registration, you will then need to pay an annual registration charge, for each of your active registrations. This is payable by 30 September every year, starting in 2026.

If your application is refused, you will need to pay the charge again if you reapply.

Type of registration	Charge
First time registration, per material	£3228
Annual registration (payable annually by 30 September, from 2026)	£1571

Accreditation charges

If you wish to become accredited to issue PRNs or PERNs, you must also pay the charge for the relevant tonnage band.

The amount you pay depends on the amount of PRNs and PERNs you plan to issue for the UK packaging waste you recycle or export for recycling in the year.

You must pay the accreditation tonnage charge when you apply for accreditation.

If your application is refused, you will need to pay the charge again if you reapply.

Accreditation tonnage band	Charge
Up to 500 tonnes	£546
Up to 5,000 tonnes	£2184
Up to 10,000 tonnes	£3276
Over 10,000 tonnes	£3965

Charge to upgrade your tonnage band

You can upgrade your accreditation at any time if you if you want to issue more PRNs or PERNs than your current tonnage band allows.

You can upgrade your tonnage by paying £100 plus the difference between the band you’re in and the band you need to upgrade to.

For example, to upgrade from up to 500 tonnes to 5000 tonnes, the additional cost would be £1738.

You may upgrade from one band to another one that’s not consecutively above it, and there is no limit once accredited for the highest tonnage band. You cannot downgrade tonnage bandings in year – only upgrade.

If you do not pay the additional charge you will not be able to issue PRNs or PERNs beyond the tonnage band for which you are accredited.

Exporters: charge to add an overseas site 

There is no charge for adding overseas sites to an existing registration.

Exporters must pay an additional charge of £328 per overseas site they add to an accreditation. This applies both when submitting an initial accreditation application and also when seeking approval of additional overseas sites in-year.

Charge to amend sampling and inspection plan (SIP) or business plan

The charge for amending a SIP or business plan after they’ve been approved by the regulator is £574.

This charge applies when you upload an updated SIP after an application has been granted. There is no charge for amending a SIP during the application process.     

Charges if an application is refused

If your application is refused, you will need to pay the charges again if you reapply. 

How to pay

All payments for applications, including registration maintenance charges and the charge to reapply for accreditation, must be paid directly to your regulator. They are not made through the RREPW digital service.     

England: bank transfer

Use these details to transfer your payment:

• account name: EA RECEIPTS
• company name: Environment Agency
• sort code: 60-70-80
• account number: 10014411
• bank: RBS/Natwest, London Corporate Service Centre, CPB Services, 2nd floor, 280 Bishopsgate, London EC2M 4RB

Reprocessors must use the reference ‘PR/PK/REP’, followed by your organisation ID.   Exporters must use the reference ‘PR/PK/EXP’, followed by your organisation ID.    

Email the reference and your date of payment to packaging@environment-agency.gov.uk

Northern Ireland: bank transfer

Use these details to transfer your payment:

• account name: DAERA
• sort code: 95-01-21
• account number: 61253506
• bank: Danske bank, PO BOX 183 Donegall Square West, Belfast, BT1 6JS

BACS remittance advice should go to billtocash@accountni.gov.uk

Use the reference ‘NI/PR/REEX’, followed by your Org ID.

Scotland: bank transfer or pay online

• account name: Scottish Environment Protection Agency
• account number: 00137187
• sort code: 83 – 34 – 00
• bank name: Royal Bank of Scotland, 30 Nicholson Street, Edinburgh, EH8 9DL

Use the reference: E800 81581 , followed by your organisation ID.

Use SEPA’s secure payment portal to pay online.

Email proof of payment once made to Producer.responsibility@sepa.org.uk

Wales: bank transfer

Use these details to transfer your payment:

• account name: Natural Resources Wales
• sort code: 60-70-80
• account number: 10014438
• bank: RBS, National Westminster bank plc, 2 ½ Devonshire Square, London, EC2M 4BA

Use the reference: ‘PREX’ followed by your organisation ID.

Email the reference and date of payment to packaging@naturalresourceswales.gov.uk

Other ways to pay

Contact your environmental regulator to discuss paying through other methods – for example paying by credit card over the phone or posting a cheque.

Get help and give feedback

If you have any questions, contact your regulator or the EPR for packaging customer service team.

England

Environment Agency packaging@environment-agency.gov.uk
Telephone 03708 506 506 Find information on call charges.

Wales

Natural Resources Wales
packaging@naturalresourceswales.gov.ukTelephone: 0300 065 3000
Find information on call charges.

Scotland

Scottish Environment Protection Agency
producer.responsibility@sepa.org.uk
Telephone: 0300 099 6699
Find information on call charges.

Northern Ireland

Northern Ireland Environment Agencyrepandexp@daera-ni.gov.uk Telephone: 028 9056 9338
Find information on call charges.

EPR for packaging customer service

EPRCustomerService@defra.gov.ukTelephone: 0300 060 0002
Monday to Friday, 8am to 4:30pm
Find information on call charges.