Guidance

Names: customer’s signature on paper form does not match their name

Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.

From:
HM Passport Office
Published:Published
23 June 2023
Last updated:updated
2118 AugustJune 20262025 — See all updates

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Names: customer’s signature on paper form does not match their name

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Names: customer’s signature on paper form does not match their name

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Details

This guidance tells HM Passport Office staff how to deal with applications when a customer’s signature does not match the name on their paper application form.

Examiners must be aware:

  • some customers may not be able to sign their application for a passport because of a mental or physical disability
  • customers applying for a post-dated passport must sign their application in their future name
  • someone with parental responsibility may sign the application form
  • customers who are also known by a religious, stage or professional name, may sign their application form using that name or their real name
  • customers using Digital Customer Services to apply for their passport online do not provide a signature

Updates to this page

Published 23 June 2023
Last updated 2118 AugustJune 20262025 href="#full-history">—+ Showshow all updates

  1. This guidance has been updated to remove references to Application Management System (AMS).

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