Compliance checks: alternative dispute resolution — CC/FS21
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Details
Factsheets are for guidance only and reflect HMRC’s position at the time of writing.
Updates to this page
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The 'Alternative dispute resolution — CC/FS21' page attachment has been updated to include a section for 'More information online about compliance checks'. The section for 'If you need help' has also been updated to 'If you need extra support'.
Update history
2026-09-04 00:30
The ‘Alternative dispute resolution – CC/FS21’ factsheet has been updated with revised guidance on when to apply for Alternative Dispute Resolution (ADR), how to apply, the types of disputes suitable for ADR and what to expect during the ADR process.
2025-04-30 10:00
The ‘Alternative dispute resolution – CC/FS21’ page attachment has been updated to include a section for ‘More information online about compliance checks’. The section for ‘If you need help’ has also been updated to ‘If you need extra support’.
2024-03-08 09:00
A new version of the CC/FS21 factsheet has been added.
2023-06-22 00:15
We have updated the factsheet with more information on the ADR process and clarification of how the policy can help customers resolve disputes.