New Style Jobseeker’s Allowance: closed claims review

The Department for Work and Pensions (DWP) is reviewing New Style JSA claims that were closed between 2019 and 2023.

During this period, DWP may not have followed the correct process when closing some claims. We are reviewing potentially affected cases to ensure that decisions were made in line with the relevant guidance.

DWP is writing to anyone who may be affected by this issue.

Who is affected

You may be owed money if:

• you had a claim for New Style JSA between 2019 and 2023
• we notified you about a scheduled appointment by telephone or in person
• you did not attend or participate in that appointment
• as a result, your New Style JSA claim was closed

What you need to do

If you may be affected, DWP will contact you by letter.

When you receive your letter, you must call the telephone number at the top within one month of receiving it.

You will be asked to provide the following information:

• name, including any change of name
• National Insurance number
• address
• telephone number
• bank details

Additional information

We will need additional information to help us decide if your claim was closed incorrectly. This information will be gathered in the phone call.

We will ask you:

• if you knew that your claim was closed, how you found this out, and if you took any action
• how you financially supported yourself after your claim was closed

What happens next

We will reassess your claim to determine whether you should have received additional New Style JSA payments.

If we owe you money, we will pay it into the bank, building society or credit union account you provide us with during your phone call, as detailed above.

If your account details have changed, tell us as soon as possible.