This guidance has been updated to add a new section: When a customer needs to cancel their own British passport.

This guidance has been updated: to remove references to Application Management System (AMS); in the Cancelling a British passport in error section; in the Cancelling UK series C and series D e-passports (blue e-passport) section to explain how to cancel the new series D e-passport; in the How to securely destroy a passport section to explain how to destroy the new series D e-passport.

This guidance has been updated to remove instructions to transfer application to AMS (Application Management System); change terminology from ‘overseas’ to ‘international’ when referring to local services; reflect changes in passport operational systems; and remove references to Application Management System (AMS).

This guidance has been updated. A full list of the changes is available in the document.

Updated guidance.

Accessible version added.

This guidance has been updated to tell you when you need to manually cancel passports on Main Index.

First published.