If you need help with import notifications, you can call the Animal and Plant Health Agency (APHA) helpline on 03300 416 999 or email APHAServiceDesk@apha.gov.uk.
If you need help with your customs declaration
You can call the HMRC helpline 03000 322 9434. Monday to Friday 8am to 10pm, and Saturday to Sunday 8am to 4pm.
Published 18 March 2019
Last updated 1617 December 2021
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Added a 'If you need help with your customs declaration' section.
Updated to include plants and show change in rules from 1 January 2022 for imports from the Republic of Ireland to Great Britain.
Updated with new dates for the introduction of controls on imports of products of animal origin, animal by-products and high risk food and feed not of animal origin.
2 December 2020
Updated to show when importers can use IPAFFS to import their type of goods.
21 October 2020
Explained what you need to submit a notification, when to submit it, and added a registration on IPAFFS guide.
30 September 2020
Removed the registration guides PDFs - you can now use the service to understand how to register.
4 September 2020
Explained that you can enrol into IPAFFS if you have registered for another Defra service by signing into your service.
27 August 2020
The dates agreed with the EU commission for using IPAFFS (7 and 15 September 2020) are no longer valid - TRACES will still be the process to follow.
26 August 2020
Explained that "from 7 September 2020, you must use IPAFFS to notify authorities of GB imports of products of animal origin (POAO) from non-EU countries." Clarified processes about importing from EU and non-EU countries.
29 June 2020
Added registration guides.
29 June 2020
Removed "If your notification is shown as ‘in progress’ you’ll need to call the relevant border control post (BCP) to ask them for access to make your changes" because it only applies to non-EU imports.
29 June 2020
Added information on how and when to submit and update a notification.
29 November 2019
Updated information about IPAFFS and added a link to TRACES New Technology (NT), which must be used from 14 December 2019.
2 October 2019
IPAFFS is open for registration.
16 September 2019
Revised page to explain more about what IPAFFS is - page will be updated when IPAFFS is open for registration and when any new import processes are confirmed.
23 August 2019
Edited call out to make it clearer how TRACES and IPAFFS can be used before and after Brexit.
17 April 2019
Added note that IPAFFS is currently for testing and training only. Importers should continue to use TRACES to notify authorities of imports into the UK.