HMCTS Common Platform for defence administrators
Guide for legal defence administrators on creating user accounts, assigning roles, and other system tasks.
Applies to England and Wales
Documents
Details
This guide provides instructions on how to:
- create users on Common Platform
- manage accounts for joiners, movers and leavers
- view organisation and user information
Get help
We also have guides for how to use Common Platform that will help with other tasks, such as account activation, case management and checking in to a hearing.
If you need help getting a unique reference number for a case, email ProfessionalContactCrime@justice.gov.uk or call 0330 808 4407.
If you need further help or have questions that are not addressed in the guidance, you can contact us on our helpdesk or by email.
Helpdesk
Telephone – 0300 303 0688
Monday to Friday, 8am to 8pm
Saturdays, 8am to 2pm
Closed on Sundays and bank holidays
CJSCP-DefenceServiceDesk@hmcts.net
We aim to respond within 5 working days.
These guides are for defence professionals. If you are another type of user and need help with Common Platform, email CJSCP-ServiceDesk@hmcts.net.