This guide outlines your responsibilities as an organisation administrator and provides instructions on how to:
- create users on Common Platform
- manage accounts for joiners, movers and leavers
- keep your organisation and user information up to date
Get help
We also have guides for how to use Common Platform that will help with other tasks, such as account activation, case management and checking in to a hearing.
If you need help getting a unique reference number for a case, or you have a business related query on a Common Platform case, contact the courts and tribunals service centre (CTSC).
If you need further help or have questions that are not addressed in the guidance, you can contact our helpdesk.
CTSC
Helpdesk
We aim to respond to emails within 5 working days.
These guides are for defence professionals. If you are another type of user and need help with Common Platform, email CJSCP-ServiceDesk@hmcts.net.