Guidance

Goods vehicle movement service: service availability and issues

Check the availability and any issues affecting the goods vehicle movement service.

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Details

Latest updates on the availability and any issues affecting the goods vehicle movement service.

Published 8 December 2020
Last updated 30 March 2022 + show all updates
  1. This service is now fully available.

  2. HMRC's technical team are working to resolve the issues with this service as quickly as possible. If you do not have a goods movement reference, you can now proceed with alternative documentation, for example a Transit Accompanying Document (TAD), movement reference number, entry reference number or Declaration Unique Consignment Reference (DUCR).

  3. HMRC are aware there are service issues with the goods vehicle movement service and our technical team are investigating. We apologise for any inconvenience this may cause.

  4. Planned downtime for 31 March 2022 has been updated. It will now take place from 9:45pm to 11:15pm. Planned downtime from 9:30pm on Saturday 9 April 2022 to 7:30am on Sunday 10 April 2022 has been added. Information for carriers has been added.

  5. Planned downtime from 10:30pm to 11:15pm on Thursday 31 March 2022 has been added.

  6. Planned downtime of the CHIEF (Customs Handling of Import and Export Freight) service between 7:30pm and 9pm on Sunday 27 March 2022 has been added. The core services of the goods vehicle movement service will be available but the downtime might affect the create and update the goods movement references (GMRs), check-in GMRs (outbound), embark GMR (outbound) and embark GMR (inbound) actions.

  7. Planned downtime between 11pm on Saturday 26 February 2022 and 12:30am on Sunday 27 February 2022 has been added.

  8. Planned downtime between 10pm on Saturday 19 February and 1am on Sunday 20 February 2022 and 7.30pm to 8.30pm on Sunday 20 February 2022 has been added.

  9. The planned downtime on Thursday 17 February 2022 and Thursday 24 February 2022 has been cancelled.

  10. Planned downtime that may affect CHIEF declaration validations between 11:59am and 2pm on Thursday 17 February 2022 and 11:59am and 2pm on Thursday 24 February 2022 has been added.

  11. The planned downtime from 9:30pm on Saturday 29 January 2022 to 3:30am on Sunday 30 January 2022 has been changed and is now from 9:30pm on Saturday 29 January 2022 to 5am on Sunday 30 January 2022.

  12. Planned maintenance from 9:30pm on Saturday 29 January 2022 to 3:30am on Sunday 30 January 2022 has been added.

  13. The Goods Vehicle Movement Service is working again.

  14. The Goods Vehicle Movement Service is currently not operational. We are working hard to fix the problem.

  15. Planned downtime from 10pm to 11pm on Tuesday 7 December 2021.

  16. Planned downtime from 11am to 12pm on Tuesday 7 December 2021 and 11am to 12pm on Tuesday 14 December 2021 has been added.

  17. Planned downtime from 11:59pm on Monday 22 November 2021 to 2am on Tuesday 23 November 2021 has been added.

  18. Planned downtime from 11:59pm on Saturday 9 October 2021 to 2:30am on Sunday 10 October 2021 has been added.

  19. A service issue about accessing the Goods Vehicle Movement Service has been added.

  20. Planned downtime from 11:59pm on Saturday 3 July 2021 to 5am Sunday 4 July 2021 has been added.

  21. Planned downtime from 6am on Saturday 26 June 2021 to 9pm Sunday 27 June 2021 has been added.

  22. Planned downtime from 11:59pm on Saturday 3 July 2021 to 5am Sunday 4 July 2021 has been added.

  23. Planned downtime from 11:59pm on Saturday 15 May 2021 to 2am on Sunday 16 May 2021 has been added.

  24. Planned downtime from 11:59pm on Saturday 27 March 2021 to 3am on Sunday 28 March 2021 has been added.

  25. Planned downtime from 23:59pm on Saturday 20 March 2021 to 2am on Sunday 21 March 2021 has been added.

  26. Planned downtime from 11:59pm on Saturday 27 February 2021 to 2am on Sunday 28 February 2021 has been added.

  27. Planned downtime from on Saturday 30 January 2021 to Sunday 31 January 2021 has been cancelled.

  28. Planned downtime from 11pm on Saturday 30 January 2021 to 1am on Sunday 31 January 2021 has been added.

  29. Planned downtime from 7pm to 9pm on Tuesday 29 December has been added.

  30. First published.