Guidance

Restart Scheme provider guidance

DWP provider guidance for the Restart Scheme.

From:
Department for Work and Pensions
Published
28 June 2021
Last updated
2922 AprilSeptember 2022 — See all updates

Applies to England, Scotland and Wales

Documents

Chapter 1: Introduction and overview

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Chapter 2A: Referral Process and Initial Engagement: Universal Credit claimants (UC)

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Chapter 2B: Referral Process and Initial Engagement – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 3: Initial meeting and start

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Chapter 4A: Early interventions – Universal Credit claimants (UC)

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Chapter 4B: Early Interventions – Income-based Jobseekers Allowance claimants (JSA (IB))

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Chapter 5A: Ongoing Interventions – Universal Credit claimants (UC)

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Chapter 5B: Ongoing Interventions – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 6: Expenses

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Chapter 7A: Change of Circumstances – Universal Credit claimants (UC)

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Chapter 7B: Change of Circumstances – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 8A: Mandating participants to undertake activity – Universal Credit claimants (UC)

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Chapter 8B: Mandating participants to undertake activity – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 9A: Raising a compliance doubt – Universal Credit Claimants (UC)

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Chapter 9B: Raising a compliance doubt – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 10: Participant compliance – Universal Credit Claimants only (UC)

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Chapter 11A: Work-related requirement concerns – Universal Credit claimants (UC)

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Chapter 11B: Work-related requirement concerns – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 12: Stakeholder and employer engagement

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Chapter 12 annex: Sharing information with stakeholders in the course of local-level engagement

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Chapter 13A: Restart Scheme completers and early exits – Universal Credit claimants (UC)

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Chapter 13B: Restart Scheme completers and early exits – Income-based Jobseekers Allowance claimants JSA (IB)

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Chapter 14: Performance Management

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Chapter 15: Contract review points

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Chapter 16: Customer satisfaction measure

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Chapter 17: Funding model and claim process

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Chapter 18: Validation

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Chapter 19: Complaints

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Chapter 20: Data sharing between DWP and providers

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Chapter 21: Participants with complex needs who may require advanced support

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Chapter 22: Health and safety, incidents, accidents and fraud

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Chapter 23: Controls and risk management assurance

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Chapter 24: Marketing, publicity and good news stories

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Chapter 24: Restart Scheme ‘Good News Story’ Template (Word version)

MS Word Document, 104105 KB

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Chapter 24: Restart Scheme ‘Good News Story’ Template (ODT version)

ODT, 94.895.1 KB

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Restart Scheme.

Published 28 June 2021
Last updated 2922 AprilSeptember 2022 + show all updates

  1. Revised chapters 1, 2, 5, 7, 8, 9, 13, 14, 17, 18, 20 and 22, and the Restart Scheme ‘Good News Story’ template. All chapters are now labelled version 3.01 and all are dated 22 September 2022.

  2. Updated chapters 1, 3, 10, 17, 20, 21 and 24. Chapters 2, 4, 5, 7, 8, 9, 11 and 13 have been split into 2 chapters, one for UC claimants and one for JSA (IB) claimants. All the chapters on the page are now labelled version 3. A Revised Restart Scheme ‘Good News Story’ Template has also been published (in Word and ODT versions).

  3. Revised versions of chapters 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 17, 18, and 21. The revised chapters are now labelled version 2. Also published a brand new chapter 24 (Marketing, publicity and good news stories), and its associated 'Restart Scheme ‘Good News Story’ template'. The template has been published in both Word and ODT formats.

  4. Added a new annex for chapter 12, Sharing information with stakeholders in the course of local-level engagement.

  5. First published.