United Kingdom Security Vetting: Contact Us
United Kingdom Security Vetting (UKSV) is the main UK government provider of security clearances.
Before contacting us
Before contacting the UKSV Helpdesk,Enquiry Centre, please read the information contained in the links below. Answers to most queries can be found within these pages.
UKSV National Security Vetting Solution: Guidance for applicants
UKSV National Security Vetting Solution: Guidance for sponsors
Referees, Hiring Managers, Contractors and Consultants
International personnel security clearance
Contacting the UKSV HelpdeskEnquiry Centre
PleaseThe becontact awaredetails thatfor the Enquiry Centre serviceare: previously01904 provided662644 by(civilian) MOD has been replaced by a new in-house UKSV Helpdesk. As of December 12 2022, all vetting applicant and sponsor94777 queries2644 should(military).
Please now be directedaware tothat the UKSV Helpdesk.
Enquiry Centre phone lines wereare closedcurrently onopen Decemberfrom 8,Monday 2022to andThursday the8am-4pm email service closed on December 12 2022.only.
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TheIf newyou Helpdeskare contactrequired addressto for all vetting enquiries is uksv-helpdesk@cabinetoffice.gov.uk
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those enquiry types which were previously sent to the UKSV-TechSupport-Grp@mod.gov.uk
mailbox.-ContactUs@mod.gov.uk.
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Help us to help you
The UKSV HelpdeskEnquiry Centre would like to help you with your query as quickly as possible. To help us do this, when contactingemailing or telephoning the UKSV HelpdeskEnquiry Centre please make sure youboth Applicants and Sponsors are prepared with all the necessary information:
Sponsor
If you are a Sponsor, please provide us with:
- Your Sponsor ID. This is needed every time you need to contact us.
- Subject’s full name.
- Subject’s Date of Birth / Case ID
Please note:
-
ASI / VSI information can only be discussed with registered Sponsors who have NSVS Sponsor accounts. If you have forgotten your Sponsor ID or if you have registered for an account but not received your Sponsor ID yet, please contact the
ourUKSVEnquiryHelpdesk.Centre.You will be asked a number of questions to establish your identity. Once your identity has been confirmed we will inform you of your Sponsor ID. -
If you have not registered for an account please contact your authorising body or Departmental Security Officer: If you are MOD, a list of authorising bodies can be found on the Defence Net / UKSV Team site / Departmental Security Authorities link. Other government department sponsors should contact their DSO.
Vetting Applicant
If you are a Vetting Applicant please provide us with:
- Your full legal name and Date Of Birth on all correspondence
- Town of Birth
- Case ID if known.
Failure to pass the security questions will result in your request being refused.
Without the above information the UKSV HelpdeskEnquiry Centre is unable to respond to emails received and this will delay responses to your queries.
If you are calling in response to receiving a Reminder Email requesting urgent action - please fully check your Spam / Junk folders for the original request, before contacting the UKSV Helpdesk.Enquiry Centre.
PleaseThe notetelephone thatservice remains the quickest route for a Changeresponse offor Personalmost Circumstancescustomer (CPC)enquiries, shouldso nowplease bedo submitteddirect viayour enquiries to the NSVStelephone portallines andwhere notpossible. toEmail traffic into the HelpdeskEnquiry unlessCentre yourremains organisationhigh, so we would ask customers to please refrain from chasing a response to email enquiries - either by phone or by email - where a two week period has alternativenot arrangementsbeen asexceeded. setIn outsome incases, you may experience an additional delay to response times, however, we are working hard to minimise this guidance.and ensure that all enquiries are answered as quickly as possible.
Please remember that Change of Personal Circumstance (CPC) and Security Appraisal Forms (SAFs) shouldmust be submitted viato the sponsordedicated portalRisk ifteam possible,inboxes, pleasenot refer to the guidanceEnquiry here.Centre.
Please also note that the HelpdeskEnquiry Centre is also unable to view or reset PINs, Passwords or Usernames. This is a self-service function that will need to be done on the portal. If you are unable to log into the portal it is advisable to use ‘Forgotten Username’ before attempting to use ‘Forgotten Password’.
We would also like to remind you of the types of enquiries that should be directed to our other points of contact:
Enquiries Process
We would also like to remind you of the types of enquiries that should be directed to our other points of contact rather than the UKSVEnquiry Helpdesk:Centre:
Enquiry | Next Steps |
---|---|
Vetting Status Information (VSI) requests | Please use VSI self-service and only contact the Helpdesk |
Subject Access Requests (SARs) | Please see Obtaining Personal Information Held By UKSV |
Feedback
We welcome your feedback about the service we provide. Please contact us using the email address uksv-complaints@cabinetoffice.gov.ukUKSV-ContactUs@mod.gov.uk.
Complaints
Last updated 9
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Contact information updated as new UKSV Helpdesk service replaces DBS Enquiry Centre from Dec 12 2022
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Amendment to opening hours guidance
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Update to UKSV Enquiry Centre contact and process information
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Vetting charter and privacy information has been moved to a separate 'Privacy and data protection' page.
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Page reformatted
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First published.
Update history
2024-04-29 09:25
UKSV Helpdesk phone service will be unavailable on both Bank Holidays in May 2024 – details added
2024-04-12 09:32
Please note that the UKSV Helpdesk will be operating an email-only service on April 16-17 due to staff training. Additional phone service will be offered on Friday 19 April from 8am-4pm.
2024-03-21 13:26
UKSV Helpdesk Easter Bank Holiday opening hours added
2023-12-05 13:37
Link added to new UKSV Helpdesk web portal service. Details of Christmas and New Year opening times added.
2023-06-19 09:18
Contact details added for the new UKSV Helpdesk phone service which is now open to vetting applicants from June 19 2023.
2023-05-02 11:13
Contact info updated re anticipated launch timescale for the Helpdesk phone service
2022-12-09 12:08
Contact information updated as new UKSV Helpdesk service replaces DBS Enquiry Centre from Dec 12 2022
2022-07-01 10:59
Amendment to opening hours guidance
2022-04-04 16:21
Update to UKSV Enquiry Centre contact and process information