United Kingdom Security Vetting: Contact Us

Before contacting us

Before contacting the UKSV Helpdesk, please read the information contained in the links below. Answers to most queries can be found within these pages.

Applicant

UKSV National Security Vetting Solution: Guidance for applicants

Existing clearance holders

Sponsor

UKSV National Security Vetting Solution: Guidance for sponsors

Decision Maker

Referees, Hiring Managers, Contractors and Consultants

Forms and Guidance

International personnel security clearance

Contacting the UKSV Helpdesk

The UKSV Helpdesk launched on December 12 2023, replacing the previous Enquiry Centre service provided by MOD. All vetting applicant and sponsor queries should be directed to the UKSV Helpdesk.

The UKSV Helpdesk contactis addressinitially forproviding allan vettingemail-only enquiriesservice. isThe uksv-helpdesk@cabinetoffice.gov.uk

Wenew areHelpdesk pleasedphone toservice confirmis that,currently asin ofa Junepilot 19phase 2023,and thewe UKSVlook Helpdeskforward phoneto serviceoffering isthis nowservice openfrom toearly allsummer vetting applicants and sponsors.2023.

• The UKSVnew Helpdesk phonecontact numberaddress isfor 0330all 058vetting 8290.

• enquiries is uksv-helpdesk@cabinetoffice.gov.uk

  The phonenew linestelephone arecontact opendetails Mondayfor tothe ThursdayHelpdesk fromwill 9ambe toshared 5pm.

Pleaseon notethis thatpage ahead of the phonelaunch linesof willthe bephone closedservice onin Fridaysearly tosummer enable2023.

Please ususe tothe focusHelpdesk onaddress respondingfor promptlyall toemail theenquiries – email-onlyincluding those enquiry types,types which includewere Extensions,previously Reinstatementsent requests,to Notificationthe ofUKSV-TechSupport-Grp@mod.gov.uk mailbox.

Complaints clearanceshould (securitystill certificate)be andsubmitted Priorityto NATO requests.uksv-complaints@cabinetoffice.gov.uk

Help us to help you

The UKSV Helpdesk would like to help you with your query as quickly as possible. To help us do this, when contacting the UKSV Helpdesk please make sure you are prepared with all the necessary information:

Sponsor

If you are a Sponsor, please provide us with:

• Your Sponsor ID. This is needed every time you need to contact us.
• Subject’s full name.
• Subject’s Date of Birth / Case ID

Please note:

• ASI / VSI information can only be discussed with registered Sponsors who have NSVS Sponsor accounts. If you have forgotten your Sponsor ID or if you have registered for an account but not received your Sponsor ID yet, please contact the UKSV Helpdesk. You will be asked a number of questions to establish your identity. Once your identity has been confirmed we will inform you of your Sponsor ID.

• If you have not registered for an account please contact your authorising body or Departmental Security Officer: If you are MOD, a list of authorising bodies can be found on the Defence Net / UKSV Team site / Departmental Security Authorities link. Other government department sponsors should contact their DSO.

Vetting Applicant

If you are a Vetting Applicant please provide us with:

• Your full legal name and Date Of Birth on all correspondence
• Town of Birth
• Case ID if known.

Failure to pass the security questions will result in your request being refused.

Without the above information the UKSV Helpdesk is unable to respond to queriesemails received and this will delay responses to your queries.

If you are calling in response to receiving a Reminder Email requesting urgent action - please fully check your Spam / Junk folders for the original request, before contacting the UKSV Helpdesk.

Please note that a Change of Personal Circumstances (CPC) should now be submitted via the NSVS portal and not to the Helpdesk unless your organisation has alternative arrangements as set out in this guidance.

Security Appraisal Forms (SAFs) should be submitted via the sponsor portal if possible, please refer to the guidance here.

Please also note that the Helpdesk is also unable to view or reset PINs, Passwords or Usernames. This is a self-service function that will need to be done on the portal. If you are unable to log into the portal it is advisable to use ‘Forgotten Username’ before attempting to use ‘Forgotten Password’.

We would also like to remind you of the types of enquiries that should be directed to our other points of contact:

Enquiries Process

We would also like to remind you of the types of enquiries that should be directed to our other points of contact rather than the UKSV Helpdesk:

Enquiry	Next Steps
Vetting Status Information (VSI) requests	Please use VSI self-service and only contact the Helpdesk if this service does not provide the information you require.
Subject Access Requests (SARs)	Please see Obtaining Personal Information Held By UKSV

Feedback

We welcome your feedback about the service we provide. Please contact us using the email address uksv-complaints@cabinetoffice.gov.uk.

Complaints

How to make a complaint to UKSV.