Residential and commercial chargepoints: become an authorised installer

To claim the Office for Zero Emission Vehicles (OZEV) residential and commercial chargepoint grants, you must apply to become an authorised installer.

They are:

Residential EV chargepoint grant schemes

• EV chargepoint grant for flat owner-occupiers and people living in rented properties
• EV chargepoint grant for residential landlords
• EV infrastructure grant for residential car parks

Commercial EV chargepoint grant schemes

• EV chargepoint grant for commercial landlords
• EV infrastructure grant for staff and fleets
• Workplace Charging Scheme

Once you have acknowledged receipt of your successful authorisation letter from the Office of Zero Emissions Vehicles (OZEV), you can start to install chargepoints under the scheme.

Only installations carried out after the date of authorisation will be eligible for OZEV grant funding.

Become an authorised installer representative

If you do not meet the requirement to be an authorised Installer, you could become an installer representative. This means you sub-contract the installation of chargepoints and make claims on behalf of installers.

If you wish to solely sub-contract the installation of chargepoints and make claims on behalf of installers, you should apply to be an OZEV authorised installer representative.

An authorised installer representative remains wholly responsible for ensuring that its installers abide by all the terms and conditions of the scheme.

YouAs an installer representative, you must inform the DVLA of the sub-contracted installers and their  OZEV authorised installer numbers.

If theSub sub-contractorContractors ismust notalready an be OZEV authorised installer, you must provide DVLA with the Competent Person Scheme name and number for the sub-contractor.Approved

If a sub-contracted installer fails to meet the terms and conditions of the scheme, OZEV may revoke the authorisation of the authorised installer representative

Information Applyrequired to becomeapply to be an OZEV authorised installer

Information required

You must provide all information requested in the authorised installer application. If any information is missing, we will return your application willand notask befor processed.the information.

OZEV, or its representatives, will process applications and confirm if your application has been successful by email.

To

You apply to be an OZEV-authorised installer, you must provide:

provide your:

• company name
• location of head office
• UK addresshead office
• bank account details (bank,(bank account name, account number and sort code)
• Competent Person Scheme name and number or Electrical Contracting Association (ECA) membership number
• email address and phone number – for contact by OZEV and Driver and Vehicle Licensing Agency (DVLA)
• information required for the commercialauthorised approved installer list or residential approved installer list

To apply to be an OZEV-authorised authorised installer representative, you must provide:

• company name
• location of head office
• UK address
• bank account details (bank,(bank account name, account number and sort code)
• names and OZEV-authorised authorised installer numbers of subcontractors
• public liability insurance certificate (minimum of £2 million indemnity)
• email address and phone number (for contact by OZEV and DVLA)
• information required for the commercialauthorised approved installer list
• name orand residentialinstaller approvednumber for each sub-contractor

Apply to become an OZEV authorised installer list

Accepted ECA membership for residential chargepoints

ECA - Electrical Contracting Association 

• CompetentElectrical PersonInstallations Schemewithin nameDwellings and(Part numberP)

Accepted ECA membership for eachcommercial chargepoints

ECA sub-contractor- Electrical Contracting Association 

• Commercial & industrial electrical installations

Accepted Competent Person Scheme (CPS) operators for residential chargepoints

• National Association of Professional Inspectors and Testers (NAPIT):
  • Electrotechnical Assessment Scheme
  • Competent person scheme
  • Domestic Electrical Installations
• National Inspection Council for Electrical Installation Contracting (NICEIEC)(NICEIC):
  • Domestic Installer Scheme registration
  • Approved Contractor with Domestic Installer Scheme registration
• ELECSA
• Stroma
• SELECT (Scotland’s Electrical Trade Association)
  • Electrical Installations , Domestic
• OFTEC Home | Oil, Solid Fuel and Renewable Heating Technologies

Accepted CPS operators for commercial chargepoints

• National Association of Professional Inspectors and Testers (NAPIT):
  • Electrotechnical Assessment Scheme
  • CompetentNon-Domestic personElectrical schemeInstallations
• National Inspection Council for Electrical Installation Contracting (NICEIEC)(NICEIC):
  • Approved Contractor
• Stroma
• SELECT (Scotland’s Electrical Trade Association)
  • Electrical Installation, Commercial

Where to find your CPS number

You can find your relevant CPS number by checking the:

• Certificate Number on your NAPIT certificate (for example, NAP/12345/12/1)
• Enrolment or Certification Number on your NICEIC certificate (for example, 123456789)
• Company Reference Number on your StromaSELECT certificate (for example, STRI 12345)
• Company

Please Referencemake Numbersure onall your SELECTdetails certificateare (forup example,to 12345) date with your CPS Provider and your company details match what is on your application form.

OZEV, or its representatives, will conduct checks on any party that applies for authorisation. For authorised installer representatives, these will include checking proof of public liability insurance (not employer’s liability insurance) and company details.

For installers, this will include proof of:

• publicof liability insurance
• membership of the Electrical Association

or Competent Person Scheme membership.

Checks may also be made on credit, fraudulent activity and customer feedback.

OZEV has the right to deny or suspend authorisation of an installer. Authorisation can be revoked at any time if the current terms and conditions of authorisation are breached.

ApprovedAuthorised installer list

The approvedauthorised installer listslist enableallows chargepoint customers across the UK to locate and contact OZEV-authorised installers for chargepoint enquiries. There are 2 lists:

• Residential

  When chargepoints:you authorisedhave installers

• Commercialbeen chargepoints:given authorised installers

Toinstaller apply,status, you will needautomatically tobe provide:

• companyadded name
• websiteto (wherethis applicable)
• townlist. orIt citymay wheretake youa areweek based
• regionto of operation (or UK-wide if applicable)
• contact email address (for the general public)
• contact phone number (for the general public)

update.

If your information is incomplete or needs to be updated, contact ChargePointGrantApps@dvla.gov.ukInstaller.Authorisations@dvla.gov.uk with the appropriate information.

How to maintain your authorised installer status

To retain  OZEV approval, anyou authorised installer or authorised installer representative must:

• have submitted a claim within the past 2 years
• remain part of a Competent Person Scheme (forScheme  (for authorised installers only)

If anyou authorised installer or authorised installer representative no longer wisheswant – or isare no longer able – to maintain theiryour status as an authorised installer/authorisedinstaller or authorised installer representative, theyyou should notify ChargePointGrantApps@dvla.gov.ukInstaller.Authorisations@dvla.gov.uk.

If you are an authorised installer or authorised installer representative and you do not submit a claim within 2 years, or are no longer registered on the Competent Person Scheme you were accredited by when you applied to join the scheme,  OZEV will  will remove you from the list of approved installers and you will no longer be eligible for grant funding.

If you are an authorised installer representative, it is your responsibility to check your authorised sub contractor maintains their Competent Person Scheme Accreditation and is still an authorised installer when they carry out installations on your behalf.

The government takes the safety of the public extremely seriously. If necessary, OZEV  will remove companies and individuals found to be performing unsafe installations from our schemes and inform their electrical trade associations of our decision.

OngoingYour responsibilities as an authorised installer

Monthly

Only orderauthorised numbersinstallers can claim the grant on behalf of the applicant.

As an authorised installer, you must:

• help the customer to understand if they meet the grant criteria
• only install approved residential or commercial chargepoint models
• test that all installed chargepoints work and forecastmeet data

safety requirements

provide and upload all documentation to submit the claim

not charge customers for the grant in advance of a claim

provide the customer with one invoice per application

AuthorisedFor installerseach installed chargepoint, you must:

• ensure that the applicant meets the eligibility criteria
• ensure that the installed chargepoint model is approved by OZEV
• ensure that the installed chargepoint is tested to verify it’s fully functioning, can communicate usage data to a back-end management system to enable it to be sent onwards to OZEV and authorisedmeets installersafety representativesrequirements
• ensure that the supply, distribution equipment, chargepoint cabling and installation meet the commercial chargepoints minimum technical specification, and record and retain photographic evidence of this

• retain all documentation pertaining to the installation for a minimum of 3 years, including:

  • installation and commissioning confirmations and certificates
  • photographs
  • customer declarations, signatures and full address
  • dates of installation
• ensure the same chargepoint is not claimed for twice
• notify the DNO of the installation in writing
• issue a BS7671 Electrical Installation Certificate
• ensure you have not previously claimed a grant for the chargepoints listed in a claim under the EV Infrastructure grant for staff and fleets or any other grant

Installers must submitnot:

• charge to applicants for the grant in advance of payment being made by OZEV monthly
• inflate updatesthe costs of the chargepoints to benefit from a higher grant level
• use the grant to cross-subsidise costs incurred in other parts of its business
• apply for the voucher on theirthe applicant’s behalf (such as by using installer’s name as the name of the business and listing the applicant’s address as one of the installation orders.sites on the voucher application)

Ongoing data requirements

All sites must be able to communicate usage data to a back-end management system to enable it to be sent onwards to OZEV. The communication channels may include but are not limited to:

• general packet radio services (GPRS) or cellular networks
• other wireless means
• wired network connectivity – optionally using a virtual private network (VPN)

Problems with signal strength

AuthorisedIf using cellular or GPRS where the network capacity is not sufficient (such as low-quality network coverage via GPRS), installers andmust authoriseduse additional means to boost the signal strength.

Problems with data supply

If data communication is not possible, you must declare this when submitting a claim on the online installer representativesportal.

OZEV will monitor the number of installations from installers without data communications and reserves the right to request more information from any installers that are not communicating the required data. This may result in your authorisation being revoked.

Notifying your distribution network operator of installations

You must notify your local distribution network operator (DNO) of all installations you make so that they can evaluate the potential load on the grid and any network reinforcements. This notification must be compliant with the relevant DNO’s requirements.

If you do not notify the relevant DNO(s) of chargepoints installed and do not retain evidence of this notification, your authorisation may be revoked.

In your notification, you should either submit quarterlyto forecastseach everyrelevant 3DNO:

• an months.online form per installation
• a list of installations (with relevant details) in a single spreadsheet

Multiple notifications are encouraged.

AnThe online form willand multi-notification spreadsheet template, plus the regions each DNO covers and their contact details, can be sentfound on the Energy Networks Association (ENA) website.

Penalties for improper conduct

OZEV reserves the right to installerswithhold (usuallypayment byfrom the endinstaller pending further investigation where there is reasonable evidence to suggest:

• improper conduct on the part of everythe month)installer
• the installer was aware of changes in circumstances that invalidate the applicant’s eligibility under the WCS and failed to beinform completedOZEV

OZEV will revoke your installer authorisation and submittednotify byyour Competent Person Scheme (CPS) operator if you, or one of your authorised sub contractors, does not comply with the deadlinescheme’s indicatedrequirements. onFor example, if you:

• fail to inform the onlinerelevant form.DNO Failureof a chargepoint installation
• fail to supplyissue thisa information,BS7671 Electrical Installation Certificate
• install a chargepoint that is found to be unsafe
• complete an installation that does not meet the minimum technical standards required for the scheme
• do not conduct a site survey, or persistentlyproceed supplyingwith inaccuratean information,installation maywhen resultthe survey identified that the existing supply or distribution equipment was not safe
• inflate costs to obtain a higher grant level
• cross-subsidise costs incurred in other parts of the business

If there is any evidence of fraudulent activity or misuse of government funding by any party under the WCS, OZEV reserves the right to take whatever action it deems appropriate, including, but not limited to:

• revising your grant level
• legal action to reclaim monies paid
• terminating the scheme
• revoking the authorisation beingof revokedany installer or approval of any manufacturer under the scheme

Chargepoint audits

We conduct on-site audits of installed chargepoints to ensure the requirements of the grant are met.

What

If a chargepoint is selected for audit, OZEV or its representatives will contact the relevant party for further information. Information requested may include all documentation pertaining to dothe ifinstallation, including:

• installation and commissioning confirmations and certificates
• business declarations, signatures and applicant details
• dates of installation
• any photographs taken at the time of installation demonstrating that the existing supply, distribution equipment, chargepoint cabling and installation meet OZEV requirements

We will seek to provide feedback to installers on any of their installations audited.

Updating your company details areonce incompleteyou orhave inaccuratebeen authorised

If any of your company details change from when you were authorised, you must send these changes to Installer.Authorisations@dvla.gov.uk.

This is to ensure our installer authorisation list is up to date and that you receive all communications sent from OZEV.

Changing your company name

If you are changing your company name, email your new company details to Installer.Authorisations@dvla.gov.uk. The authorisation team will carry out verification checks and will email you to confirm the changes have been made or to ask for further information isif incompleterequired. This may include requesting updated banking details.

If you have created or needsset up a new company that has a different entity to the company you are currently authorised for, you must reapply to be updated,an contact ChargePointGrantApps@dvla.gov.ukOZEV authorised installer with.

Once your new company has been approved please contact installer.authorisations@dvla.gov.uk to remove the appropriateauthorisation information.for your old company listing.

Changing your bank details

If you change your bank details, email Installer.Authorisations@dvla.gov.uk. You will be sent a form to provide your new bank details.

Please note that it can take up to 6 weeks for bank details to be updated.

Deactivating your OZEV account

If you wish to be removed from the OZEV scheme, email Installer.Authorisations@dvla.gov.uk as soon as possible. We will deactivate your account once all claims have been settled.