Guidance

Contact HM Land Registry

Get in touch with us or use a guide that may answer your question.

From:
HM Land Registry
Published
30 August 2017
Last updated
1214 December 20242023 — See all updates

Applies to England and Wales

Christmas and New Year Customer Support Centre opening hours

Date Opening hours
TuesdayFriday 2422 December 8am to 1pm*Closed
WednesdayMonday 25 December Closed
ThursdayTuesday 26 December Closed
FridayWednesday 27 DecemberDecember* Closed9am to 3pm
MondayThursday 3028 DecemberDecember* 9am to 3pm*3pm
TuesdayFriday 3129 December 9am to 3pm*Closed
WednesdayMonday 1 January Closed

*On these dates our Customer Support Centre will still answer messages submitted through our contact form during normal working hours.

Phonelines will be closed on weekends and bank holidays as normal. Our standard opening hours will resume from ThursdayTuesday 2 January 2024.

Online

OnFind Fridaysout ourhow phoneto:

For any urgentother enquiries.query Weplease replyuse onthe contact form in the samefirst dayinstance whereto possibleenable forus urgentto enquiresroute your enquiry in the most efficient way.

Business customers

If you submitted your application through the contactportal form.please use the View Applications service to:

Public
  • check guidance:the dealingprogress of your application
  • reply to requisitions
  • request extension of time to deal with landa requisition

The portal can also be used to submit applications and property

request an expedite if an application needs to be fast tracked.

Guidance,For supportany andother query please use the contact detailsform forin membersthe offirst instance to enable us to route your enquiry in the most efficient way.

Contact form

Use our contact form to send us a message or to report an error.

Start now

We cannot accept messages marked private and confidential or in confidence.

Support forum

Use our public support forum. to ask questions or find answers to general queries.

Portal/Business e-services

Business e-services customers can:

Do not use reply to requisition to send us a request for expedite.

Media enquiries

ContactIf HMyou Landcannot Registryuse ifthe you’reportal, asend journalistyour reply to our standard address.

Scheduled maintenance

View the scheduled maintenance for our online services.

HowPhone

To wemaintain handlecustomer yourservice and quality standards, calls andmay enquiriesbe recorded.

WeOur treatcurrent allopening customershours withare courtesyMonday andto respectThursday (excluding Bank Holidays), 8am to 5pm. Our phone service is usually quietest between 8am and we9am. doOn expectFridays our staffservice is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be treatedcarefully inmonitoring thefor sameany way.urgent enquiries.

SeeRead our Customerabout servicehow standardswe forare moredelivering information.our Theyservices alsoand explain how long we take to process anapplications.

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Customer bySupport phoneCentre

English orlanguage online.0300 006 0411

Welsh language 0300 006 0422

Our PersonalYou informationwill charterhear a list of options explainswhen howyou wephone collectus. andPick usethe yourappropriate personaloption data.

Applicationto processingspeak times

to someone to help you with your query.

IfCustomer yousupport wantteams informationare ontrained howin longHM yourLand applicationRegistry mightcasework takeprocedures. They refer queries to complete,our youcase canowners readonly ourwhere processingnecessary.

Post

Send timesyour pageapplications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.

Customer

How we handle your calls and applications

Our service standards explain:

  • how long we take to process applications
  • how we collect and use your personal data

We treat all customers with courtesy and respect and we do expect our staff to be treated in the same way. See our Customer service standards for more information, as well as how to give a compliment or make a complaint.information.

Our Personal information charter explains how we deal with your personal data.

Scheduled maintenance

View the scheduled maintenance for our online services.

Updates to this page

Published 30 August 2017
Last updated 1214 December 20242023 + show all updates

  1. Added Christmas and New Year Customer Support Centre opening hours.

  2. Added Christmas and New Year Customer Support Centre opening hours.

  3. Added Christmas and New Year Customer Support Centre opening hours.

  4. Page updated with phoneline update: To maintain customer service and quality standards, calls may be recorded. On Friday 9 December, our telephone contact service will be temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries. We apologise for any inconvenience caused. Telephone lines will re-open as normal on Monday 12 December.

  5. Added service update regarding the temporary closure of the telephone contact service on 28 October 2022.

  6. Adding service update regarding the temporary closure of the telephone contact service on 21/10/2022

  7. Added a note to advise that between 8am on Sunday 14 August and 6am on Monday 15 August our online contact services will be unavailable due to essential maintenance.

  8. Added a link to our updated support forum.

  9. We have added information about a potential temporary increase in response times.

  10. Added Christmas and New Year opening hours.

  11. Our phone lines will close at 4pm on Friday 26 November for planned maintenance.

  12. We've added a link to our support forum.

  13. Our phone service is now available from 8am to 5pm.

  14. We've added a link to our Christmas and New Year opening hours.

  15. We added a sentence to advise that our phone service is usually quietest between 8am and 9am.

  16. Our phone opening hours have changed to Monday to Friday, 8am to midday and 1:30pm to 5pm.

  17. Our phone service will be unavailable on the afternoon of Wednesday 16 September for essential updates.

  18. Added translation

  19. We've updated our phone service opening hours (8am to 12 midday and 1:30pm to 3:30pm).

  20. Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday).

  21. Our phone lines will be closed between 9.30 and 11.30 on Wednesday 17 July 2019.

  22. Our online services are available as normal throughout Christmas and New Year, except for Business e-services and Business Gateway, which are not available on Christmas Day (Monday 25 December).

  23. Added translation

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