Ask the Home Office to check your immigration status is correct
If you believe your immigration status is wrong, and it has stopped you accessing work, benefits or services, you can ask the Home Office to check it.
If you find an error with your eVisa digital status you will need to report this using the Report an error with your eVisa form. You will receive an email to advise you when the issue has been resolved. You do not need to call UK Visas and Immigration (UKVI) or chase your request.
For help creating, accessing, or using your UKVI account to view your digital status refer to Get access to your eVisa for support and guidance.
To ask the Home Office to check your immigration status, you need to:
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complete the
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send it to the Home Office with any documents you have
If you’re using an iPhone or iPad, you may need to use an editing application to complete the form.
Documents you can send
You can include:
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a copy of the letter you received telling you your access to work, benefits or services has stopped
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information about who stopped your access to work, benefits or services – for example, an employer, a bank or a government department
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reference numbers relating to your contact with another government department, if you have any
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copies of letters that support your immigration status – for example, an immigration decision letter, or a letter you sent to your employer prompting them to check your right to work in the UK
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a copy of the leaflet you received from your bank, telling you your account was closed or your application for an account was denied
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any other documents that may help your claim
You do not need to send us any documents, but we’ll answer you more quickly if you do.
We can only accept documents in English or Welsh.
If you’re applying on behalf of someone else, we must have written permission from them to discuss their case with you. They must sign and date this written permission, and you must send it with the completed form and documents.
Where to send them
Email your completed form and any documents to UKVI.IC@homeoffice.gov.uk.
This email address is only for people to check their immigration status if it was shared with another government department or a bank. For anything else, contact UKVI.
Documents other than the form should be in PDF or JPG format.
Post
Send your completed form and any documents to:
Complaints Allocation (IC)
Customer Correspondence Hub
4th Floor
2 Ruskin Square
Dingwall Road
Croydon
CR0 2WF
Cost
This is a free service.
What happens afterwards
We’ll try to respond within 7 working days of receiving your form. It may take longer if we need more time to find your immigration status.
We’ll contact you using the details you provided in the form.
How your data is used
The Home Office hold and process personal information supplied or collected for a number of specified purposes including enforcing immigration laws. You can find more information on how your information is processed in the Home Office Privacy Information Notice and the Home Office Personal Information Charter.
We are aware this publication may have accessibility issues. We are reviewing it so that we can fix these.
Read more about our accessible documents policy.
Updates to this page
Published 6 August 2021Last updated
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The postal address details have been updated.
Update history
2026-04-20 13:34
The paper form has been replaced with an online form.
2025-03-17 08:55
Updated information on reporting an error with your eVisa.
2025-01-21 13:41
The postal address details have been updated.
2023-04-06 00:15
Updated the form and list of documents you can send. They now have information for people whose bank account was closed, or application for an account was denied, because of their immigration status.