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Email: customeradvice@apha.gov.ukWales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

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Scotland: disease,contact welfareyour issueslocal orField invasiveServices non-nativeoffice

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GetEngland: helptelephone with:03000 200 301 or email CSCOneHealthPHS@apha.gov.uk

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• welfare0300 in303 transport: WIT@apha.gov.uk
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ImportLaboratory services

GetSee helpguidance with:on laboratory services and prices

• imports: 

  Animal imports

  Great Britain: telephone 03000 200 301

  For advice on import requirements and authorisations for live animals or animal products, email: imports@apha.gov.uk

• For imports risk categories: management, email: importsriskmanagement@apha.gov.uk

You can find more details on how to import live animals and germinal products from the EU to Great Britain.

You can also find further information on rules to follow if you’re transiting animals and animal products through Great Britain.

Animal exports

ExportExports of animals and animal byproducts

GetGreat helpBritain: with:telephone: 03000 200 301

• pet

  Email animals: petexports@apha.gov.uk

• addresses

  Exports of cattle, pigs, sheep and goats: goats: Livestockexports@apha.gov.uk

• Export of horses and ponies: ponies: EquineExportsCarlisle@apha.gov.uk

• poultry

  Export of semen, ova and hatchingembryos eggs,of birds,all zoo,animal circusspecies: farmandgermcarlisle@apha.gov.uk

  Exports of pet animals (cats, dogs, ferrets and all other livesmall animals: liveanimalexports.carlisle@apha.gov.ukpet animals): petexports@apha.gov.uk

• meat,

  Export dairy,of fish,meat fishery,products, meat preparations, dairy products, pet food, hides and skins, wool, pharmaceutical products and other miscellaneous animal products: products: exports@apha.gov.uk

• semen,

  Support ovafor Product of Animal Origin export application forms: processingteam@apha.gov.uk

  Export of fish and embryos: fishery products: exports@apha.gov.uk

  Exports of poultry and hatching eggs, birds, zoo and circus animals and all other live animals not covered by other teams: LiveAnimalExports.Carlisle@apha.gov.uk

  Welfare in transport: WIT@apha.gov.uk

  Artificial breeding controls: farmandgermcarlisle@apha.gov.uk

Apply,

Animal registerregistration orand getlicences, including byproducts

Animal byproducts (site approval forand somethingregistration)

GetEngland: helptelephone with:03000 200 301 or email CSCOneHealthABP@apha.gov.uk

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  Wales: registrationtelephone (including0300 poultry): customer.registration@apha.gov.uk303 8268 or email apha.cymruwales@apha.gov.uk

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  Scotland: animalcontact movementyour licensinglocal andField animalServices office

  Animal gatherings (excludingand birds):shows (including birds) licensing

  In England: telephone 03000 200 301

  For animal gatherings, email: CSCOneHealthAGO@apha.gov.uk

For bird gatherings only, email customeradvice@apha.gov.uk

Please include the following information in your email:

• eggdate marketing: csconehealtheggmarketing@apha.gov.uk or dates of the gathering
• compulsorylocation scrapieof flocksgathering scheme: CSCOneHealthAlerts@apha.gov.uk (address and postcode)
• sitetypes approval and registrationnumbers forof animalbirds byproducts: CSCOneHealthABP@apha.gov.uk expected
• wildpurpose birdof registration: wildlife.licensing@apha.gov.uk the gathering - such as show, sale, racing
• ferret,your weaselname, address and minkcontact (mustelinae)number, registration:and  ferret.registration@apha.gov.uk an email address and mobile number if you have them

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

ArtificialAnimal breedingmovement controlslicensing (non-TB)

Email: farmandgermcarlisle@apha.gov.ukEngland: telephone 03000 200 301 or email CSCOneHealthAGO@apha.gov.uk

Wales: telephone: 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

FeedEgg controlsmarketing

England and Wales: telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk

Scotland: contact your local Field Services office

Ferret and other mustelinae registration

England and Wales: Please contact the Customer Registrations team on 03000 200 301 or email Ferret.Registration@apha.gov.uk or use the registration form

Scotland: use the Scottish Government’s Ferret Register.

Livestock registration (including cattle, pigs, sheep, goats, poultry healthand schemecaptive birds)

Email: CSCOneHealthAFC@apha.gov.ukEngland: telephone 03000 200 301 or email Customer.Registration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

Bees                                                                                               Wild bird registration

TelephoneEngland: (intelephone England03000 and200 Wales):301 or email wildlife.licensing@apha.gov.uk

Wales: telephone 0300 303 00948268 or email apha.cymruwales@apha.gov.uk

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England: Unittelephone website03000 200 301 or email CSCOneHealthAlerts@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services office

PlantsBee health and seedswelfare

YouIn canEngland and Wales, email nbu@apha.gov.uk or call usthe National Bee Unit Helpline on 0300 303 0094. The helpline is open Monday to Friday, 9am8.30am to 5pm.

In Scotland, see the National Bee Unit website.

For urgentout exportof questions,hours, youcontact canthe callDefra usRural MondayServices toHelpline Friday,on 7am03000 to200 8pm.301 or see the National Bee Unit website for contact details of bee inspectors.

Plant and seed imports

GetIn helpEngland with:and Wales: telephone 0300 1000 313 or email phsi-importers@apha.gov.uk

If emailing, please include:

• importsany relevant reference numbers (PEACH/CHEDPP, tracking or airway bill number)
• your telephone number
• your business name and exportsaddress (including full postcode)
• plantthe passportsnature of your business
• the type of enquiry you want to make in the subject line
• details regarding the commodity you are interested in, importing, where from, how and for what purpose

In Scotland: visit the SASA (Science and Advice for Scottish Agriculture) website.

Plant and seed certificationexports

In England and marketingWales: telephone 0300 1000 313 or email one of the following:

• for queries relating to exports covered by the PHEATS scheme, email PHEATS@apha.gov.uk
• for the export of plant healthproducts, servicesemail phastplantproducts@apha.gov.uk
• notifiablefor other plant pestsand seed exports, email planthealth.info@apha.gov.uk

When emailing, please include:

• any relevant reference numbers – Plant Health Export Service (PHES) or sample ID
• your telephone number
• your business name and diseasesaddress (including full postcode)
• authorisationsthe relatingnature of your business
• the type of enquiry you want to plantmake pests,in pathogens,the plants,subject line
• details regarding the commodity you are interested in, exporting, where to, how and soilfor what purpose

InMost Englandmailboxes are monitored Monday to Friday, 9am to 5pm. If you have an urgent plant and Wales,seed Telephone:export 03001query 000outside 313these hours, please call as we offer telephone cover from 8am to 7pm every day.

IfIn you’reScotland: invisit Scotland,the contact SASA (Science and Advice for Scottish Agriculture) website.

Email

UK APHA

Email: customeradvice@apha.gov.uk

Reportplant disease or invasive non-native species

passports

YouIn canEngland reportand treeWales: peststelephone and0300 diseases using1000 the313 Treeor Alertemail service.PlantPassportRegistration@apha.gov.uk

GetWhen helpemailing, with:please include:

• invasiveany non-nativerelevant species,reference includingnumbers
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• your business name and breachesaddress (including full postcode)
• the nature of legislation: NNSI@apha.gov.uk your business
• athe pesttype orof disease:enquiry planthealth.info@apha.gov.uk you want to make in the subject line

CheckAdvice whaton UK plant passports is available Monday to includeFriday, when9am reportingto suspected5pm.

In plantScotland: pestsvisit orthe diseaseSASA (Science and Advice for Scottish Agriculture) website.

Apply,

Authorisations registerfor orplant getpests, approvalpathogens, forplants, something

and soil

GetIn helpEngland with:and Wales: telephone 0300 1000 313 or email planthealthlicence@apha.gov.uk

When emailing, please include:

• plantany passports: PlantPassportRegistration@apha.gov.uk relevant reference numbers
• seedyour certificationtelephone number
• your business name and licencesaddress to(including marketfull seeds: seed.cert@apha.gov.uk postcode)
• the nature of your business or research
• the type of enquiry you want to make in the subject line

Advice on authorisations for plant pests, pathogens, plantsplants, and soil: PlantHealthLicence@apha.gov.uksoil is available Monday to Friday, 9am to 5pm.

In Scotland: visit the SASA (Science and Advice for Scottish Agriculture) website

• .

  Plant and tree pests and diseases    

  Some plant breeders’pests rightsand diseases are classified by law as ‘quarantine’ pests and nationaldiseases. lists:These pvs.helpdesk@apha.gov.ukare ‘notifiable’, which means that if you suspect you’ve found a quarantine plant pest or disease, you must report it to the relevant authority. Read more about quarantine plant pests and diseases.

Imports

Email: phsi-importers@apha.gov.ukTo report a quarantine plant pest or disease in England or Wales, telephone 0300 1000 313 or email planthealth.info@apha.gov.uk. This includes quarantine pests and diseases affecting agricultural crops.   

Exports

GetWhen helpemailing with:or calling, please include or have ready the following information:

• your full name and address, including postcode
• your telephone number and the times we can contact you
• the name of the suspected plant products: phastplantproducts@apha.gov.uk pest or disease, if you know it
• the PHEATStype scheme: PHEATS@apha.gov.uk of plant that’s affected
• the plant’s location – for example: nursery, woodland, private garden, commercial premises
• whether the plant has been recently planted or moved
• whether other plants andin seeds: planthealth.info@apha.gov.uk the location have been affected
• if the report relates to an insect, whether it is dead or alive – and, if alive, whether you’ve captured it
• any relevant photographs

Endangered

To report a tree pest or disease in England, Scotland or Wales, use the Tree Alert service.  

To report a plant pest or disease in Scotland, contact SASA (Science and animalAdvice speciesfor (CITES)

Scottish Agriculture) at hort.marketing@gov.scot.

GetIf helpa withpest endangeredor disease is affecting an agricultural crop in Scotland, contact the local Rural Payments and Inspections Division (RPID) area office.

To report a plant or tree pest or disease in Northern Ireland, contact the DAERA Plant Health Inspection Branch. Telephone 0300 200 7847 or email planthealth@daera-ni.gov.uk.

Technical difficulties using plant health systems

In England and animalWales: speciesfor (CITES):technical difficulties using IPAFFS or PHES, or difficulties accessing Government Gateway to use these systems, telephone 03300 416 999 or email APHAServiceDesk@apha.gov.uk.

If emailing, please include:

• telephone:any 0117relevant 372reference 3700numbers
• email: wildlife.licensing@apha.gov.uk your telephone number
• your business name and address (including full postcode)

Get

The technicalteam helpcannot usingadvise IPAFFS,on Plantwhich Healthsystem Exportyou Serviceneed to use or how. They can only assist with technical difficulties and EHCerrors. OnlineFor all other advice, please contact one of the other plant health contacts provided on this page.

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ForIf helpyou usinghave IPAFFSa (Importplant ofhealth products,query animals,that foodis andnot feedcovered system),by the PHESsubject (Plantareas Healthabove, Exporttelephone Service)0300 or1000 EHCO313 (Exportor Healthemail planthealth.info@apha.gov.uk.

If Certificatesemailing, Online):please include:

• telephone:any 03300relevant 416reference 999numbers
• email:your APHAServiceDesk@apha.gov.uk telephone number
• your business name and address (including full postcode)
• the nature of your business
• the type of enquiry you want to make in the subject line (for example: imports, exports, BCP)

In Scotland: visit the SASA (Science and Advice for Scottish Agriculture) website.

ReportPlant fraudand seed registration and non-compliancecertification

ReportPlant fraudbreeders’ rights and corruptionNational Listing

YouFor mustgeneral sendqueries relating to UK plant breeders’ rights and UK (GB and NI) national listing, email pvs.helpdesk@apha.gov.uk

For queries relating to adding a reportplant variety to APHAthe ifUK’s (GB and NI) national lists or getting a UK plant breeders rights for a variety, contact the Plant Variety and Seeds team by email: pvs.helpdesk@apha.gov.uk

If you knowhave questions about a National List application or suspectaward, thatyou someonecan hasfind committedspecific fraud,contacts briberyfor the different plant species on the UK National List page.

If you have questions about a Plant Breeders Rights application or corruptiongrant, inyou relationcan tofind the safeguardingspecific ofcontacts animalfor andthe different plant health.species on the plant breeders’ rights page.

ReportSeed non-compliancecertification and marketing

YouFor canqueries alsorelating reportto someonegetting forseeds notcertified complyingor withgetting thea ruleslicence forto market seeds, email seed.cert@apha.gov.uk

Endangered plant and animal welfarespecies (CITES)

For queries about importing or exporting endangered animal and plant species listed by the Convention on International Trade in Endangered Species of Wild Fauna and beeFlora controls.(CITES), telephone: 0117 372 3700 or email wildlife.licensing@apha.gov.uk.

Email:Find intelunit@apha.gov.ukout more about how to apply to import, export or re-export endangered animal and plant species.

OtherNorthern Ireland Retail Movement Scheme (NIRMS) registration

For queries about registering for the Northern Ireland Retail Movement Scheme, email NIRetailMovementEnquiries@apha.gov.uk

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Veterinary Investigation Centres

If you are offereda byvet and need to contact your nearest Veterinary Investigation Centre, visit the APHA Scientific.Vet Gateway.

Veterinary Delivery Partners

Email: aphascientific@apha.gov.ukIf you are looking for a Veterinary Delivery Partner to carry out TB testing, use the VDP County and Parish number search tool.

VisitTo find a Veterinary Delivery Partner’s contact details, visit the APHATB ScientificHub website.

Other enquiries

DisinfectantAPHA approvalsScientific

Telephone:For 02080queries 269relating 609to APHA’s commercial products and services:

Disinfectant approvals

Great Britain: telephone 0208 026 9609 or email disinfectant@apha.gov.uk

GM inspections

GetFor help with investigations and inspections into genetically modified releases into the environment,environment in Great Britain, including seeds, fish and animals but excluding food.food, telephone 0208 026 2466 or email: gm-inspec@apha.gov.uk

Intelligence Unit

Telephone:To 02080report 262any 466non-compliance relating to animal health and welfare, plants and bee controls, including disease risk, email intelunit@apha.gov.uk

Email: gm-inspec@apha.gov.ukPlease include:

• as much information as you can about the non-compliance that you are reporting (for example, what is the issue, where did it occur, who was involved, when did it happen?)
• the type of non-compliance you are reporting in the subject line (for example, imports, exports, welfare)

CallGeneral chargescustomer advice

FindIf outyou aboutare callunable chargesto find the service/office you are looking for or if you have a more general enquiry, email: customeradvice@apha.gov.uk.

Please include your name, full address and telephone number so we can ensure your enquiry is routed to the correct area expert.

Complaints

SendSee aguidance complainton toour APHAcomplaints procedure .

Call charges

Find out about call charges