Contact APHA

You can report suspected notifiable animal diseases and urgent concerns about farm animal welfare issues 24 hours a day, 7 days a week.

Telephone if you’re in:

• England: 03000 200 301
• Wales: 03003 038 268

If you’re in Scotland, contact APHA Field Services Scotland.

If you’re in England, you can also report non-urgent farm animal welfare concerns by email to customeradvice@apha.gov.uk. Check what to include when you report farm animal welfare concerns in England.

Pet travel

Check andwhat quarantineyou need to do before you travel abroad with your pet dog, cat or ferret.

Telephone:Contact 03000us 200using 301the online form if you have a question about taking a pet abroad.

Email:Fill pettravel@apha.gov.ukin the contact form for:

• taking a pet abroad
• bringing a pet to Great Britain

OpenTelephone: Monday03000 200 301 (Monday to Friday, 8.30am to 5pm.5pm)

Animals and animal products

You can call us Monday to Friday, 8.30am to 5pm.

Get help with:

• notifiable diseases, including TB (bovine tuberculosis)
• imports and exports
• welfare
• registration and licences 

Telephone: 03000 200 301

If you’re in Wales:

• telephone: 03003 038 268
• email: apha.cymruwales@apha.gov.uk

If you’re in Scotland, contact APHA Field Services Scotland for help with animals, disease and animal products.

Email APHA

In your email, give as much information as possible. Include relevant details about the animal or plant, your business, the location and any reference numbers.

Email: customeradvice@apha.gov.uk

Report disease, welfare issues or invasive non-native species

Get help with:

• bovine TB: TB.Advice@apha.gov.uk
• welfare in transport: WIT@apha.gov.uk
• bee health: nbu@apha.gov.uk 
• invasive non-native species, including sightings and breaches of legislation: NNSI@apha.gov.uk

Import

Get help with:

• imports: imports@apha.gov.uk
• risk categories: importsriskmanagement@apha.gov.uk

Export

Get help with:

• pet animals: petexports@apha.gov.uk
• cattle, pigs, sheep and goats: Livestockexports@apha.gov.uk
• horses and ponies: EquineExportsCarlisle@apha.gov.uk
• poultry and hatching eggs, birds, zoo, circus and all other live animals: liveanimalexports.carlisle@apha.gov.uk
• meat, dairy, fish, fishery, pet food, hides and skins, wool, pharmaceutical and other animal products: exports@apha.gov.uk
• semen, ova and embryos: farmandgermcarlisle@apha.gov.uk

Apply, register or get approval for something

Get help with:

• livestock registration (including poultry): customer.registration@apha.gov.uk
• non-TB animal movement licensing and animal gatherings (excluding birds): CSCOneHealthAGO@apha.gov.uk
• egg marketing: csconehealtheggmarketing@apha.gov.uk
• compulsory scrapie flocks scheme: CSCOneHealthAlerts@apha.gov.uk
• site approval and registration for animal byproducts: CSCOneHealthABP@apha.gov.uk
• wild bird registration: wildlife.licensing@apha.gov.uk
• ferret, weasel and mink (mustelinae) registration:  ferret.registration@apha.gov.uk

Artificial breeding controls

Email: farmandgermcarlisle@apha.gov.uk

Feed controls and poultry health scheme

Email: CSCOneHealthAFC@apha.gov.uk

Bees                                                                                               

Telephone (in England and Wales): 0300 303 0094

Get contact details of bee inspectors on the National Bee Unit website

Plants and seeds

You can call us Monday to Friday, 9am to 5pm.

For urgent export questions, you can call us Monday to Friday, 7am to 8pm.

Get help with:

• imports and exports
• plant passports
• seed certification and marketing
• plant health services
• notifiable plant pests and diseases
• authorisations relating to plant pests, pathogens, plants, and soil

In England and Wales, Telephone: 03001 000 313

If you’re in Scotland, contact SASA (Science and Advice for Scottish Agriculture).

Email APHA

Email: customeradvice@apha.gov.uk

Report disease or invasive non-native species

You can report tree pests and diseases using the Tree Alert service.

Get help with:

• invasive non-native species, including sightings and breaches of legislation: NNSI@apha.gov.uk
• a pest or disease: planthealth.info@apha.gov.uk

Check what to include when reporting suspected plant pests or disease.

Apply, register or get approval for something

Get help with:

• plant passports: PlantPassportRegistration@apha.gov.uk
• seed certification and licences to market seeds: seed.cert@apha.gov.uk
• authorisations for pests, pathogens, plants and soil: PlantHealthLicence@apha.gov.uk
• plant breeders’ rights and national lists: pvs.helpdesk@apha.gov.uk

Imports

Email: phsi-importers@apha.gov.uk

Exports

Get help with:

• plant products: phastplantproducts@apha.gov.uk
• the PHEATS scheme: PHEATS@apha.gov.uk
• plants and seeds: planthealth.info@apha.gov.uk

Endangered plant and animal species (CITES)

Get help with endangered plant and animal species (CITES):

• telephone: 0117 372 3700
• email: wildlife.licensing@apha.gov.uk

Get technical help using IPAFFS, Plant Health Export Service and EHC Online

For help using IPAFFS (Import of products, animals, food and feed system), the PHES (Plant Health Export Service) or EHCO (Export Health Certificates Online):

• telephone: 03300 416 999
• email: APHAServiceDesk@apha.gov.uk

Report fraud and non-compliance

Report fraud and corruption

You must send a report to APHA if you know or suspect that someone has committed fraud, bribery or corruption in relation to the safeguarding of animal and plant health.

Report non-compliance

You can also report someone for not complying with the rules for animal welfare and plant and bee controls by using the APHA Intelligence Report Form.

For any other matters regarding non-compliance, email intelunit@apha.gov.uk.

Other APHA services

Vets

Find out how to contact APHA if you’re a vet.

APHA Scientific

Commercial products and services are offered by APHA Scientific.

Email: aphascientific@apha.gov.uk

Visit the APHA Scientific website

Disinfectant approvals

Email: disinfectant@apha.gov.uk

GM inspections

Get help with investigations and inspections into genetically modified releases into the environment, including seeds, fish and animals but excluding food.

Telephone: 02080 262 466

Email: gm-inspec@apha.gov.uk

Call charges

Find out about call charges

Complaints

Send a complaint to APHA