Interview process: caseworker guidance
Tells HM Passport Office staff what an interview is, who must attend, how a customer books an appointment and the types of interviews we offer.
- From:
- HM Passport Office
- Published
- 10 November 2021
- Last updated
-
1310MayApril20242025 — See all updates
Documents
Interviews: overview of the interview process
PDF, 258193 KB, 2215 pages
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Details
This guidance tells HM Passport Office staff:
- what a passport interview is
- who must attend a passport interview
- how a customer books a passport interview
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Updated information about our accessiblevirtual documentsinterview policy.
Details
This guidance tells HM Passport Office staff:
- what a passport interview is
- who must attend a passport interview
- how a customer books a passport interview
We
Updates areto aware this publicationpage
-
Updated information about
ouraccessiblevirtualdocumentsinterviewpolicy.
- withdrawing an application.
-
This guidance has been updated to reflect the geographical names index to change the Republic of Ireland to Ireland.
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Update history
2026-03-17 11:48
The guidance has been updated. A full list of changes can be found in the ‘Changes from last version of this guidance’ section.
2025-04-10 17:40
Updated information about virtual interview appointments and interpreters and confirmed information for examiners about withdrawing an application.
2024-05-13 14:46
This guidance has been updated to reflect the geographical names index to change the Republic of Ireland to Ireland.
2022-10-19 12:27
Guidance updated to reflect the change from Her Majesty Queen Elizabeth II to His Majesty King Charles III.