Updated the actions in paragraph 2.17 of Chapter 2 " Target group and eligibility" to remove references to the MAPPAJ form that is no longer in use.

Published new versions of Annex B: Standard holistic assessment report and Annex C: Enhanced holistic assessment report.

[1] Updated Chapter 2 Target group and eligibility: changed the Operations Service Delivery Business Support Team to the Service Delivery Team; added paragraph 2.41 about the closure of the Transitional Employer Support Grant; added paragraphs 2.48 to 2.51 about the closure of the Access to Work Plus pilot; added paragraphs 2.55 to 2.57 about changes to the Enhanced Holistic Assessment Report (Annex C). [2] Updated Chapter 5 Provider Referrals and Payment System (PRaP): added paragraphs 5.15 and 5.16 about what to do if you do not receive a PRaP referral. [3] Updated Chapter 6 Performance Management and Compliance: changed the Operations Service Delivery Business Support Team to the Service Delivery Team. [4] Updated Chapter 7 Complaints and retention of documents: changed the Operations Service Delivery Business Support Team to the Service Delivery Team; added paragraphs 7.08 to 7.12 and 7.14 about Independent Case Examiner complaints; updated paragraph 7.27 about approval for a change to an Access to Work Holistic Assessment Contract; updated paragraph 7.29 about document retention; added new section about Data Protection Legislation and Data Sharing. [5] Replaced Annex C Enhanced holistic assessment report.

Updates in paragraphs 5.06 and 5.27 of Chapter 5

Minor updates made to the AtW HA Provider Guidance to keep guidance up to date with changes in policy and procedures.

Updated Chapter 5 'Provider Referrals and Payment System (PRaP)', paragraphs 5.20 and 5.21, with new guidance on acknowledging and cancelling referrals on PRaP.

Added note to paragraph 2.46 of Chapter 2 'Target group and eligibility' to say that the Access to Work Plus pilot closed on 22 March 2024. Any assessment requests after this date will be for existing Access to Work Plus pilot applicants or participants. When considering the type of assessment, from 22 March 2024, the enhanced face to face assessment for Access to Work Plus will no longer be available. Please do not consider this as part of your assessment determinations.

Replaced Annex B Standard holistic assessment report with updated Word and ODT documents

New versions of Annex B: Access to Work Standard Holistic Assessment Report and Annex C: Access to Work Enhanced Holistic Assessment Report have been added.

Published updated Annex A Holistic assessment referral form.

Updated Chapter 2: Target group and eligibility, to improve readability.

Updated Chapter 2: Target group and eligibility, Chapter 5: Provider Referrals and Payment System (PRaP), Annex B: Standard holistic assessment report (ODT and Word) and Annex C: Enhanced holistic assessment report (ODT and Word).

Updated Access to Work holistic assessments provider guidance for contracts effective on or after 5 June 2023, Chapter 6: Performance Management and Compliance.

Updated Chapter 2: Target group and eligibility, Chapter 5: Provider Referrals and Payment System (PRaP) and also Chapter 7: Complaints and retention of documents.

First published.