Guidance

Urgent government business or compassionate reasons: processing the application

Tells HMPO staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.

From:
HM Passport Office
Published
21 February 2025
Last updated
8 May 2025 — See all updates

Documents

Urgent government business or compassionate reasons: processing the application (accessible)

HTML

Urgent government business or compassionate reasons: processing the application

PDF, 236338 KB, 2633 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells His Majesty’s Passport Office staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.

Updates to this page

Published 21 February 2025
Last updated 8 May 2025 href="#full-history">+ show all updates

  1. Guidance updated to tell counter examiners how to deal with applications where the customer has originally applied using a paper form, met the Urgent and Compassionate (U&C) criteria and they have not provided a photo with their application.

  2. First published.

Sign up for emails or print this page