Guidance

Urgent government business or compassionate reasons: processing the application

Tells HMPO staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.

From:
HM Passport Office
Published
21 February 2025
Last updated
829 MayJuly 2025 — See all updates

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Urgent government business or compassionate reasons: processing the application (accessible)

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Urgent government business or compassionate reasons: processing the application

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Details

This guidance tells His Majesty’s Passport Office staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.

Updates to this page

Published 21 February 2025
Last updated 829 MayJuly 2025 + show all updates

  2. Guidance updated to tell counter examiners how to deal with applications where the customer has originally applied using a paper form, met the Urgent and Compassionate (U&C) criteria and they have not provided a photo with their application.

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