Social Housing Quality Resident Panel
Find out more about government’s Social Housing Quality Resident Panel.
- From:
- Ministry of Housing, Communities and Local Government and Department for Levelling Up, Housing and Communities
- Published
- 29 March 2022
- Last updated
-
731DecemberJuly20232025 — See all updates
Applies to England
The Social Housing Quality Resident Panel brings together up to 250 social housing residents from across the country so they can directly share their views with the government and ministers onas ourpolicy approachon tosocial drivinghousing upis thedeveloped qualityand ofreforms socialimplemented. housing. We are committed to listening to social housing residents, making sure they can have their voices heard and acting on what we hear.
Format
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Resident Panel reports
The Panel have taken part in the following activities capturing their views on important issues affecting socialtheir housingexperiences quality.of living in social housing:
-
TheanfirstonlinereportscommunitywereonpublishedunderstandinginexperiencesAugustof2023anti-social behaviour (ASB).TheseThereportsfindingscoverarefindingsinformingfrom:cross-government work to tackle ASB. anfocus
onlinegroupscommunityresidents’meaningfulexperiencesandofeffectivetheresidentcomplaintsengagementprocesstowithdeterminelandlordshowandOmbudsman.RegulationTheActPanel’sisviewsbeinghelpedimplemented.-
focus
informgroupstheonMakeeffectiveThingsandRightrespectful landlord communicationscampaign. awithfocusgroupresidentsonwhichlandlordhavetransparencyinformedanddevelopment of theproposedCompetenceAccessandtoConductInformationStandard,Schemewhich(ATIS)will set new requirements forresidentssocialoflandlordshousingtoassociations.ensureThesetheirviewsstaffarehavebeingtheusedskills,toknowledgeinformandthebehavioursdesigntheyofneedthetofuturedeliverATIShighpublicqualityconsultation.services to tenants.
Thean secondonline setcommunity ofon reportsunderstanding werelandlords published in Decemberthe 2023local community. TheseThe reportsfindings coverwere findingsshared from:with teams working on neighbourhood funding and community assets.
an online community
focus group
Ifan online youcommunity on wouldresidents’ likeexperiences toof find out more about the Residentcomplaints Panelprocess representationwith seelandlords and the chartsHousing thatOmbudsman. provideThe aPanel’s breakdownviews ofhelped theinform Panelthe Make membershipThings Right. communications campaign.
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TopicsPanel of discussionmembers
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New arepanel takingmembers towill drivebe upselected quality.
Formatand ofnotified thein meetings
TheSeptember, Socialjoining Housingmany Qualityexisting Residentmembers, to ensure the Panel bringsis 250representative socialof housingdifferent residentsregions, fromages, acrossethnicities theand countrybackgrounds. together,New whomembers will meetbe quarterlyinvited forto join Resident Panel activities from the foreseeableAutumn. future.
FullApplicants’ meetingspersonal ofdata the Panel will be supportedhandled byaccording smallerto focusthe groupsSocial andHousing onlineResident discussions.Panel Shortprivacy surveysnotice.
If andyou questionnaireshave mayany alsoquestions beabout usedthe toprocess, gatheryou views.can contact: residentpanel@communities.gov.uk