Guidance

Intellectual Property Office: service availability and issues

Check the availability of, and any issues affecting, our services.

From:
Intellectual Property Office
Published
6 May 2025
Last updated
3 September 2025 — See all updates

Updates made during business hours only. Unplanned service issues outside these times may not appear here.

Planned downtime

There isare no workknown planned currently.issues.

Service status

There are no current issues.Customers paying for services by deposit accounts are currently experiencing delays in confirmation emails and payments receipts.

Transactions are being processed, there is no need to resubmit anything.  Confirmation emails and payment receipts will follow when we have dealt with the problem. We apologise for this inconvenience.

Notify us

If you are experiencing issues which are not listed please contact:

Updates to this page

Published 6 May 2025
Last updated 3 September 2025 + show all updates

  1. Service issue resolved.

  2. Finance service issue updated.

  3. Finance service issue added.

  4. Trade Mark services are resumed.

  5. All Trade Mark services will be unavailable for planned maintenance from 17:00 to 20:00 on 2 September.

  6. An issue with the Trade mark search is being investigated

  7. Search for a trade mark service back on line

  8. Planned downtime is completed. Search for a trademark service is currently offline

  9. Service is resumed.

  10. Trade Mark service is resumed.

  11. Trade Mark search service currently being investigated.

  12. Planned maintenance updated: 9th August

  13. Service update: Trade mark search issue resolved.

  14. Service status: There is a known issue with the Trade mark search service.

  15. Service update - Trade mark services are now operational, no known issues.

  16. Service update - Fault in the Trade mark search service.

  17. Status changed to no current issues with any of our services

  18. Latest information about the search for a patent service being offline

  19. Planned maintenance completed.

  20. Updated message on planned maintenance on all services on 12 July 2025

  21. Service status updated regarding our Search for intellectual property and Search the intellectual property journal services.

  22. Service update - Research service is offline.

  23. Update on service issue with search for a patent

  24. Message about deposit account receipts removed as the issue is now resolved.

  25. Informing deposit account customers of a delay receiving filing receipts

  26. All services are now available with the exception of Patent Search Service which is expected to be offline until 8 July 1pm

  27. Planned downtime update.

  28. Service status update.

  29. Service update - resolved.

  30. Service update.

  31. The service status section has been updated due to Apply to register a trade mark issues are now resolved.

  32. Services status section updated due to Apply to register a trade mark service unavailability.

  33. Planned maintenance message for users.

  34. Status updated - all issues resolved

  35. Live service update for deposit account customers.

  36. There is planned downtime scheduled for Wednesday 21 May 2025 between 7am and 9am our external Designs services will be impacted.

  37. Planned maintenance on Trade Mark external services between 5pm and 8pm 20 May 2025 added.

  38. Service status section updated due to a fault with the 'Search for a trade mark (by word, phrase and/or image)'.

  39. The 'Apply to register a design' service and the 'One IPO Search' service downtime added to Planned downtime section.

  40. First published.

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