Guidance

Contact the Fair Work Agency

How to contact the Fair Work Agency (FWA)

Report serious abuse at work

You’re being seriously abused or exploited at work if you believe you’re being controlled, threatened or manipulated. 

You can report serious abuse or exploitation at work to the Fair Work Agency.

Problems at work

Make a complaint

Complain about pay and work rights using this form.

You can complain about:

  • not being paid the National Minimum Wage
  • employment agencies
  • gangmasters
  • working hours

Get advice

Contact Acas for free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict.

Gangmaster licensing

How to apply for or renew a gangmaster’s licence

Check if a gangmaster is licensed

You can call or email the Fair Work Agency if you need advice on gangmaster licensing.

Phone: 0345 161 6000

Email: licensing@fairworkagency.gov.uk

General enquiries

Phone: 0345 161 6000
Monday to Friday, 9am to 5pm (except public holidays)
Find out about call charges

Email: contact@fairworkagency.gov.uk 

Write to:

Fair Work Agency
Loxley House
Station Street
Nottingham
NG2 3NG

Contact us to:

  • make a freedom of information (FOI) request
  • make a media request
  • complain about the FWA
  • ask for a document in an accessible format
  • ask for your personal data (subject access request)

Privacy notice

Our privacy notice sets out how we use your personal data when you write to us.

Updates to this page

Published 7 April 2026

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