This guidance has been updated in the section How customers can apply for an additional passport, to tell examiners that a member of the Armed Forces can apply for a first-time additional passport at the counter, if they have an urgent government business travel need and in the section When we will issue an additional or overlap passport, to create a new section called Additional passports: exceptional circumstances.

Updated to remove reference to AMS (Application Management Service), correct links throughout and make minor terminology changes.

Guidance updated to tell Digital Application Processing (DAP) national queue examiners they must not contact the customer to request a colour copy of every page of the passport, if the application was submitted at the counters using a priority service. Removed guidance relating to the Application Management System (AMS).

This guidance has been updated to tell DAP (Digital Application Processing) examiners how to process applications for additional passports and ‘overlap’ customers, remove the RTL (return to legacy) instruction if a DAP examiner needs to amend the passport validity, and tell examiners how to deal with an overlap of an additional passport.

This guidance has been updated to tell examiners how to deal with applications for additional passports for HM government staff.

Updated to the latest version of the guidance.

Accessible version added.

Guidance updated to include applications from customers working in the haulage industry or food preparation, supply or distribution sector.

First published.