Guidance

How we communicate with customers

Information about how staff communicate with customers.

From:
HM Passport Office
Published
11 October 2021
Last updated
4 March 2022 — See all updates

Documents

How we communicate with customers (accessible version)

HTML

How we communicate with customers

PDF, 644 KB, 38 pages

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Details

This guidance tells Her Majesty’s Passport Office staff about the different ways to communicate with customers.

Published 11 October 2021
Last updated 4 March 2022 + show all updates

  1. Guidance updated. See 'Changes from last version of this guidance' section for a full list of changes. Added a HTML accessible version.

  2. First published.