Guidance

How we communicate with customers: caseworker guidance

Tells HM Passport Office staff how to communicate with customers.

From:
HM Passport Office
Published
11 October 2021
Last updated
16 NovemberAugust 20222024 — See all updates

Documents

How we communicate with customers (accessible version)

HTML

How we communicate with customers

PDF, 406417 KB, 4446 pages

Details

This guidance tells HM Passport Office staff about the different ways to communicate with customers.

Updates to this page

Published 11 October 2021
Last updated 16 NovemberAugust 20222024 + show all updates

  1. This guidance has been updated to tell you how to include more than one template from the Comms Builder in the email to the customer.

  2. Updated guidance.

  3. Guidance updated. See 'Changes from last version of this guidance' section for a full list of changes. Added a HTML accessible version.

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