Guidance

How we communicate with customers: caseworker guidancecustomers

TellsInformation HMabout Passporthow Office staff how to communicate with customers.

From:
HM Passport Office
Published
11 October 2021
Last updated
164 NovemberMarch 2022 — See all updates

Documents

How we communicate with customers (accessible version)

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How we communicate with customers

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Details

This guidance tells HMHer Majesty’s Passport Office staff about the different ways to communicate with customers.

Published 11 October 2021
Last updated 164 NovemberMarch 2022 + show all updates

  1. Updated guidance.

  2. Guidance updated. See 'Changes from last version of this guidance' section for a full list of changes. Added a HTML accessible version.

  3. First published.