HMCTS Vulnerability Action Plan

These reports focus on identifying and understanding impacts for our vulnerable users and how we can support them.

We updated the plan in AprilOctober 20232021 to highlight action taken for our users.

TheThey documentslink to the HMCTS Recovery Plan and cover 3four main priority areas to help support vulnerable users. These are:users:

• providing our vulnerable userspeople withhaving the support they need to access and participate in court and tribunal services
• services andbeing signpostingaccessible tofor othervulnerable sourcesusers ofduring information and support when neededCOVID-19
• gatheringsignposting andwhich collatingmeets evidencethe andneeds using it to identify impacts of changes on vulnerable userspeople
• makingcollate ourevidence servicesand accessibleidentify forCOVID-19 vulnerableimpacts userson court and tribunal users.