HMCTS Vulnerability Action Plan
AAn planupdate outlining the way courts and tribunals are changing and improving to support vulnerable people to access the justice system.
Documents
Details
This page is no longer being updated. Information about how HMCTS supports vulnerable people is now included in the HMCTS Annual Report and on our online and digital communications channels.
These reports focus on identifying and understanding impacts for our vulnerable users and how we can support them.
We updated the plan in April 2024 to highlight action taken for our users.
The documents cover 3 main priority areas to help support vulnerable users. These are:
- providing our vulnerable users with support to access and participate in court and tribunal services and signposting to other sources of information and support when needed
- gathering and collating evidence and using it to identify impacts of changes on vulnerable users
- making our services accessible for vulnerable users
If you’d like to view older versions of the plan please email hmcts.communications@justice.gov.uk.
Updates to this page
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Added October 2024 update to plan.
Update history
2026-05-13 15:00
Updated page with message to say it’s no longer being updated.
2025-04-11 12:00
Added October 2024 update to plan.
2024-08-08 10:00
Added updated versions of the Vulnerability Action Plan.
2023-12-12 17:48
Changes to bullet points
2023-12-01 14:57
Updated action plan added – October 2023
2023-10-31 15:22
Added updated easy read version.
2023-05-26 11:41
Added update for April 2023
2022-11-03 09:10
October 2022 update added
2022-08-15 09:37
Easy read version added
2022-04-29 09:21
Added the Welsh translation for the Vulnerability Action Plan
2022-04-12 13:08
Vulnerability Action Plan April 2022 update added.