Contact the Building Safety Regulator

You can use this service to: 

• ask BSR a question 
• make a complaint to BSR

Learn more about BSR on the BuildingHealth and Safety RegulatorExecutive (hse.gov.uk).website. 

YouIf you do not havewant to give us your name and contact detailsdetails, if you do not want to. Instead, you can ask someone you trust to ask us a question or make a complaint for you.you. 

Questions you can ask the Building Safety RegulatorBSR

You can ask us about anything we do. For example:example: 

• residents’ safety and involvementinvolvement 
• the responsibilities of designers, builders, building control bodies and others in the construction industryindustry 
• guidance and building safety lawlaw 
• our statutory committeescommittees 

You can also ask a question about any of our services. For example, registering a high-rise residential building, managing building control for a higher-risk building, and building inspector registration.registration. 

Complaints you can make to BSR

 You can complain to us about:  

• issues in a high-rise residential building that could lead to fire spreading  
• issues in a high-rise residential building that could lead to part or all of the building collapsing 
• issues with fire safety or structural integrity in a high-rise residential building that is being designed, built or renovated 

• people and organisations we regulate, for example building inspectors and people accountable for safety in a building  

• BSR itself

When not to complain 

If you are a resident and want to complain about the building you live in, first raise your issue with a person accountable for building safety. For example, the building’s landlord or management company. Use this service if they have not dealt with your issue. 

Do not use this service to report concerns about anti-social behaviour or the general cleanliness of a building. Report these issues to your landlord or management company. 

Before you startstart  

To ask us a question, we will ask you for:

• for:  - your contact details or those of someone acting for you – so we know who to respond to
• to  - details of your question

For

To high-risecomplain residentialto andus, higher-riskwe buildingswill inask designyou andfor:  

• the constructionbuilding only

Toaddress, makeif athe complaint is about onea building  

Get help using this service

Telephone: 0300 790 67876787 

Monday to Friday, 8:30am to 5pm (except Wednesdays when we are open from 10am to 5pm, and public holidays when we are closed).closed). 

If you would prefer to speak to us on the phone in a language other than English, a translation service is available.available. 

Find out about call chargescharges..

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