Contact the Building Safety Regulator

Ask BSR a question

You can use this service to: 

• to ask BSR a question question about: 
  • residents’ safety and involvement 
  • makethe aresponsibilities complaintof todesigners, builders, building control bodies and others in the construction industry 
  • guidance and building safety law 
  • statutory committees 
  • staging building control applications for complex developments, for example, multi-building projects
  • a BSR service, for example, Register or manage a high-rise residential building, Submit a mandatory occurrence notice or Register as a building inspector

  LearnYou morecan aboutalso BSRuse onthis theservice Healthto andmake Safetya Executivecomplaint website. to BSR.

  If you do not want to give usBSR your name and contact details, you can ask someone you trust to ask us a question or make a complaint for you. 

  Questions

  Learn youmore canabout ask BSR

  You can(on ask us about anything we do. For example: hse.gov.uk).

  • residents’

    What safetyyou andcannot involvement 

  • theuse responsibilitiesthis ofservice designers,for

    BSR builders,cannot buildinggive controladvice bodieson andcompliance otherswith in the construction industry 

  • guidance and building safety law 
  • our statutory committees 
  regulations.

  You cancannot also ask aBSR questionfor aboutpre-application anyadvice ofabout our services. For example, registering a high-rise residential building, managing building control for a higher-risk building, and building inspector registration. applications.

  Complaints you can make to BSR

   You can complain to usBSR about:  

  • issues in a high-rise residential building that could lead to fire spreading  
  • issues in a high-rise residential building that could lead to part or all of the building collapsing 
  • issues with fire safety or structural integrity in a high-rise residential building that is being designed, built or renovated 

  • people and organisations we regulate, for example building inspectors and people accountable for safety in a building  

  • BSR itself

  When not to complain 

  If you are a resident and want to complain about the building you live in, first raise your issue with a person accountable for building safety. For example, the building’s landlord or management company. Use this service if they have not dealt with your issue. 

  Do not use this service to report concerns about anti-social behaviour or the general cleanliness of a building. Report these issues to your landlord or management company. 

  Before you start  

  To ask us a question, weBSR will ask you for:  -

  • your contact detailsdetails, or thosethe contact details of someone acting for youyou, – so weBSR knowknows who to respond to  - to   
  • details of your question 

  To complaincomplain, toBSR us, we will ask you for:  

  • the building address, if the complaint is about a building  
  • your contact details, or the contact details of someone acting for you, so weBSR knowknows who to respond to  
  • the name of the person or organisation you have previously complained to, if relevant 
  • details of your complaint, for example, the date you became aware of the problem, who you’ve already reported it to and when, if relevant 
  • any supporting information, such as photographs or documents you want to upload

  Get help using this service

  Telephone: 0300 790 6787 

  MondayMonday, toTuesday, Thursday and Friday, 8:30am to 5pm

  Wednesday, (except Wednesdays when we are open from 10am to 5pm,5pm

  Saturday, Sunday and publicUK holidaysbank whenholidays, we are closed). closed

  If you would prefer to speak to us on the phone in a language other than English, a translation service is available. 

  Find out about call charges.

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