Guidance

Family: customer service standards

Customer service standards for family visa applications if you're applying from inside or outside the UK.

From:
UK Visas and Immigration
Published
22 May 2023
Last updated
72 September 20232024 — See all updates

Documents

Family: customer service standards

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Details

Find out how long it should take for UK Visas and Immigration to process family visa applications inside or outside the UK in line with customer service standards.

You may be able to pay an additional fee when you submit your application to get a decision the next day or within 5 working days.

Check if you need a visa to find out if you are eligible to apply, switch or extend a visa.

Updates to this page

Published 22 May 2023
Last updated 72 September 20232024 + show all updates

  1. Updated family visa service standards.

  2. Updated structure details.

  3. Updated family visa service standards structure.

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