Family: customer service standards
Customer service standards for family visa applications if you're applying from inside or outside the UK.
- From:
- UK Visas and Immigration
- Published
- 22 May 2023
- Last updated
-
215SeptemberApril20242025 — See all updates
Documents
Details
Find out how long it should take for UK Visas and Immigration to process family visa applications inside or outside the UK in line with customer service standards.
You may be able to pay an additional fee when you submit your application to get a decision the next day or within 5 working days.
Check if you need a visa to find out if you are eligible to apply, switch or extend a visa.
Updates to this page
Published 22 May 2023
Last updated 215 SeptemberApril 2024
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Details
Find out how long it should take for UK Visas and Immigration to process family visa applications inside or outside the UK in line with customer service standards.
You may be able to pay an additional fee when you submit your application to get a decision the next day or within 5 working days.
Check if you need a visa to find out if you are eligible to apply, switch or extend a visa.
Updates to this page
Sign up for emails or print this page
Update history
2025-04-15 17:53
Family reunion customer service standard has been updated to 12 weeks.
2024-09-02 00:01
Updated family visa service standards.
2023-09-07 15:56
Updated structure details.
2023-06-26 15:13
Updated family visa service standards structure.
2023-05-22 13:04
First published.