Family: customer service standards
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Documents
Details
Find out how long it should take for UK Visas and Immigration to process family visa applications inside or outside the UK in line with customer service standards.
You may be able to pay an additional fee when you submit your application to get a decision the next day or within 5 working days.
Check if you need a visa to find out if you are eligible to apply, switch or extend a visa.
Updates to this page
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Family reunion customer service standard has been updated to 12 weeks.
Update history
2025-09-08 14:28
Removed ‘Family Reunion’ from the customer service standards page as you cannot currently apply for this route.
2025-04-15 17:53
Family reunion customer service standard has been updated to 12 weeks.
2024-09-02 00:01
Updated family visa service standards.
2023-09-07 15:56
Updated structure details.
2023-06-26 15:13
Updated family visa service standards structure.
2023-05-22 13:04
First published.