Changing the sign in details for your GOV.UK One Login

Change or reset your password

Change your password

You can change your password in your GOV.UK One Login. To do this:

1. Sign in to your GOV.UK One Login.
2. Go to ‘Security’.Security.
3. Under ‘YourYour sign in details’,details, find the row for ‘Password’Password and select ‘change’.Change password.
4. Enter your current password and select ‘Continue’.Continue.
5. Enter a new password and select ‘Continue’.Continue.

Reset your password

If you’ve forgotten your password, you can reset it. To do this:

1. Go to sign in to your GOV.UK One Login.
2. Select ‘SignSign in’.in.
3. Enter your email address.
4. On the ‘EnterEnter password’password screen, select the link that says ‘I’veI’ve forgotten my password’.password.
5. Check your email for a security code.
6. Enter the security code and select ‘Continue’.Continue.
7. Enter another security code - you’ll get this by text message or from your authenticator app.
8. Enter a new password and select ‘Continue’.Continue.

Change your phone number

You can change the phone number you use to get security codes to sign in. To do this:

1. Sign in to your GOV.UK One Login.
2. Go to ‘Security’.Security.
3. UnderFind ‘HowHow you get security codes’,codes findto thesign row for ‘Text message’ and select ‘change’.in.
4. EnterSelect yourChange passwordphone andnumber.

If selectyou’ve ‘Continue’.

If you’ve lost access to your phone

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You’ll need to:

1. Sign in to your GOV.UK One Login.
2. Enter your password.
3. When asked to enter the security code, select ‘ProblemsProblems with the code’.code.
4. Select ‘CheckCheck if you can change how you get security codes’.codes.

You’ll only be able to change how you get security codes if you’ve already proved your identity with GOV.UK One Login.

If you’re told you cannot change how you get security codes, contact GOV.UK One Login.

If you’re told you can change how you get security codes, you’ll need to prove your identity using the GOV.UK ID Check app. This is because we need to know it’s you and helps to keep your GOV.UK One Login safe.

We’ll ask some questions to make sure you can use the GOV.UK ID Check app. Then we’ll tell you how to download and use the app to prove your identity.

You can then choose how you want to get security codes. You can haveget codes sentby text message to ayour mobile phone number or get them from an authenticator app.
Changingapp.

Changing how you get security codes will remove your previous default and back-up method, if you’ve set one up.

Get help using the GOV.UK OneID LoginCheck app.

If you cannot use the app then contact GOV.UK One Login.

Change your email address

You can change your email address in your GOV.UK One Login. To do this:

1. Sign in to your GOV.UK One Login.
2. Go to ‘Security’.Security.
3. Under ‘YourYour sign in details’,details, find the row for ‘Email’Email and select ‘change’.Change email address.
4. Enter your password and select ‘Continue’.Continue.
5. Enter a new email address and select ‘Continue’.Continue.
6. Check your email for a security code.
7. Enter the security code and select ‘Continue’.Continue.