Changing the sign in details for your GOV.UK One Login

Change or reset your password

Change your password

You can change your password in your GOV.UK One Login. To do this:

1. Sign in to your GOV.UK One Login.
2. Go to Security.
3. Under Your sign in details, find the row for Password and select Change password.
4. Enter your current password and select Continue.
5. Enter a new password and select Continue.

Reset your password

If you’ve forgotten your password, you can reset it. To do this:

1. Go Sign to sign in to your GOV.UK One Login.
2. Select Sign in.
3. Enter your email address.
4. On the Enter password screen, select the link that says I’ve forgotten my password.
5. Check your email for a security code.
6. Enter the security code and select Continue.
7. Enter another security code - you’ll get this by text message or from your authenticator app.
8. Enter a new password and select Continue.

Change your phone number

You can change the phone number you use to get security codes to sign in. To do this:

1. Sign in to your GOV.UK One Login.
2. Go to Security.
3. Find How you get security codes to sign in.
4. Select Change phone number.

You can only change your number to a UK mobile phone number.

If you’ve added a phone number as a back-up method, you can remove it and add a new phone number.

If you’ve lost access to your phone

If you’ve lost access to your phone number or you’ve changed it, you can use your back-up method (another UK phone number or authenticator app) if you’ve added one.

If you do not have a back-up method, check if you can change how you get security codes:

1. Sign in to your GOV.UK One Login.
2. Enter your password.
3. When asked to enter the security code, select Problems with the code.
4. Select Check if you can change how you get security codes.

You’ll only be able to change how you get security codes if you’ve already proved your identity with GOV.UK One Login.

If you’re told you cannot change how you get security codes, contact GOV.UK One Login.

If you’re told you can change how you get security codes, you’ll need to prove your identity using the GOV.UK ID Check app. This is because we need to know it’s you and helps to keep your GOV.UK One Login safe.

We’ll ask some questions to make sure you can use the GOV.UK ID Check app. Then we’ll tell you how to download and use the app to prove your identity.

You can then choose how you want to get security codes. You can get codes by text message to your UK mobile phone number or from an authenticator app.

Changing how you get security codes will remove your previous default and back-up method, if you’ve set one up.

Get help using the GOV.UK ID Check app.

If you cannot use the app then contact GOV.UK One Login.

Change your email address

You can change your email address in your GOV.UK One Login. To do this:

1. Sign in to your GOV.UK One Login.
2. Go to Security.
3. Under Your sign in details, find the row for Email and select Change email address.
4. Enter your password and select Continue.
5. Enter a new email address and select Continue.
6. Check your email for a security code.
7. Enter the security code and select Continue.

Use an authenticator app to get security codes

An authenticator app creates a security code that you enter when you sign in to your GOV.UK One Login. This is instead of getting a code by text message.

You can use an authenticator app on your smartphone, tablet or desktop computer. 

If you get codes by text message, you can change to using an authenticator app instead. To do this:

1. Download an authenticator app from your app store or search online for one that you can use on your computer. You can use any authenticator app.
2. Sign in to your GOV.UK One Login.
3. Go to Security.
4. Under How you get security codes to sign in, find Your default method.
5. Select Use a different default method and follow the instructions on the page. 

You can add an authenticator app as a back-up method for getting security codes if you do not use one with your GOV.UK One Login already.